Friday, December 31, 2010

Deremiah *CPE...FUZZY CUSTOMER CARE-Be Good To Your Customers

It's very rare to find business people taking "good care" of their customers. It's even more rare to find them taking "GREAT care" of their customers. Often times we find customers being really left out of the "Customer Care" equation all together. I've often wondered how can business people get sooo FOCUSED on the money making know the business plan, the marketing plan and the product plan but still be sooo FUZZY and unclear about taking GREAT CARE of customers? I'm still searching for the answer. You want to increase the profits of your business but you're increasing FUZZY CUSTOMER CARE. I've only got five words for business people...Be GOOD To Your Customers. Fuzzy Customer Care is out and being good to your customers is in! That's Cool Business ladies and gentleman..."Being GOOD to Your Customers". Now here's some of the ways I do it.

DISCLAIMER: Please don't try any of these if you can't be Genuine, Sensitive, Considerate and Loving when you do. These are not gimmicks or tricks but true authentic ways to care for Customers in a way that will surely set you apart.


1. Before interacting with a customer "Shift your state of consciousness" and act as if you're dealing with someone you love or someone you're falling in love with. It's sure to make your Customer's feel the love.

2. If you're meeting a customer in person or over the phone send an email verifying your meeting of a confirmation that assures them that you're going to be there.

3. Send your Customers a card on their Birthday and make it one with a lot of Fun and laughter in it! Since I sing I do this through Video's on Facebook or youtube!

4. Mail a THANK YOU Card, Note or Handwritten Letter to your Customer telling them how much you love them by pointing out something that makes them an outstanding person. When I was a consultant working with Fortune 500 and 100 companies I stood out from all the other people in my company by using this one approach in a Genuine and sincere way.

Thanks for reading...this will elevate your Customer Service from FUZZY CUSTOMER CARE to GREAT CUSTOMER CARE!

Lovingly loving you Deremiah *CPE

Thursday, December 30, 2010

Deremiah *CPE...Forecast that in 2011 You Will Show Your Customer's the LOVE

Often Customers are feeling the pinch between really getting GREAT Service and often getting just okay service. Many time customers are singing "Where's the Love". Well they won't have to do that as much as Twitter allows the customer to really blast negative buying experiences. In 2011 I'm predicting that companies will be giving their customers a huge dose of Love or else you'll see customer migration.

As the customer leverages the ability to be able to shape, mold and model the entire customer buying experience you'll see a more personal approach to serving. Most of this will be due to the internet's "on demand" technologies that are retooling how the customer see's the buying experience.

I love the benefits of interacting with the customer in a way that really show's the kind of integrity and respect customers should be getting anyway. A year ago I had a customer of mine who bought one of my BABUSHKA "HAPPY Thinking Caps" in South America. For some reason after a few weeks the customer still did not get the BABUSHKA and the postal system determined that somehow it got held up in customs. I eventually explained this to my customer who checked into it on her end and customs denied having it. Instead of forcing the customer to order a new one I just sent her another one anyway with a tracer on it. The customer really appreciated knowing I was more concerned about her buying experience than I was in being right about the product making it to her country. This is what I call showing the customer some love. It paid huge dividends when she posted her picture with the New BABUSHKA on and that brought more sales because she was very, very happy.

In 2011 I'm predicting that making the buying experience work in the Customers favor is going to become a huge plus for companies. KEEP SMILING and remember to show your customer's the LOVE.

Lovingly loving you Deremiah *CPE

Wednesday, December 29, 2010

Deremiah *CPE Inspirational Speaking Star talks about the BABUSHKA


Deremiah *CPE: Be BABUSHKA HAPPY is one of the Highest forms of HAPPINESS I believe we can attain. So I created a TOUCHPOINT for it in the form of a "HAPPY THINKING CAP". The purpose is to Ignite the FIRE of YOUR HAPPINESS by creating a physical touchpoint at the highest form of your anatomy...your head.

That Beautiful Blue Cap you see me in on my Facebook Fan page can be picked up here:

People across the world who wear the BABUSHKA call it the "HAPPY THINKING CAP!!! It is one of a kind because there is no effort to place any focus on any magic in it...LOL...ONLY in YOU so that when you receive it you realize one of your true purposes is "To BE" ***A HAPPY THINKER***. It is a very playful sort of thing that appears to AWAKEN the channels of our tremendous playful childhood years---if we had any because I recognize some Adults missed the FUN of being Children. I am an Inspirational Speaker that helps people to truly connect with this very powerful idea long since buried in our hearts. For some reason most people feel that they left their HAPPY CHILDHOOD years in an old long since forgotten place way back yester-year some where in the far too distant past. My GOAL is to give you a TOUCH POINT to Re-IGNITE the flame of your HAPPINESS and of who YOU are and of who you were always mean't to be before you lost sight of ---The BIG CHILD---in you...LOL! Most BIG CHILD Adults have lost the The FLAME of AMBITION, The FLAME of HOPE, The FLAME of DREAMING, The FLAME of LAUGHTER, The FLAME of EXCITEMENT, The FLAME of WONDER, and The FLAME of EXPLORATION. If you've lost any of these in your transition from Childhood to Adulthood then this is one of the real reasons you have met me...I have arrived to MOVE YOU FORWARD through the PAST or to TAKE YOU BACK through the FUTURE to the time when life was about BEING HAPPY and not about all of these things which have mostly been created by our Greed to have more Toys and Less JOYS! Thank YOU for the BEAUTIFUL person YOU ARE and YOU HAVE ALWAYS BEEN! I love you and I tell you that because their needs to be a movement deeper into the LOVE of who we are and we're Created from and more importantly were always mean't to be. If you want to begin the journey with me anew in this quest for what we left somewhere in our childhoods... please get in contact with me...or take the adventure of connecting with me by getting you a Touchpoint...a BABUSHKA HAPPY THINKING CAP...and BE BABUSHKA HAPPY!!!

Lovingly loving you Deremiah *CPE

a percentage of every cap goes
toward helping the Children I mentor
because I believe in them