CELEBRATING Another one of my HERO's RIP Bill Campbell...An *CPE (Community Passion Evangelist) for people in the city of Chicago...
This week I'll be Honoring the BEAUTIFUL LIFE of my dear friend...mentor and brother in the spirit of LOVE...Emmy Award-Winning broadcaster Bill Campbell...a longtime Chicago ABC 7...director of editorials and community services for over 32 years.
He was such a BEAUTIFUL brother...Always Inspiring HOPE...PEACE and LOVE.
Bill was one of the Highlights of my college days when every thing that could go right for me was going right.
I met Bill through a well known Black artist I was Serving at the time who went by the name of William Carter. Out of great respect I used to call him Mr. Carter...
Mr. Carter...was in a Senior Citizen Home on the Near North side of Chicago when I used to come over and help from time to time...primarily going shopping for him and moving or arranging his art work in his apartment.
One day when I came over to spend time with him...Mr. Carter and I were supposed to go to a major art show which included the most well known Black Artist in Chicago and a lot of well known Black socialites from the community. I was Geeked...Inspired about taking the 40 minute trip across Chicago to get there.
When I got to Mr. Carters apartment...he wasn't feeling up to going to the show...so he sent me alone and had already made arrangements for me to get in.
I had never heard my Art History Professor ever speak of the works by these Black Artist in my Art History classes in college. But that didn't matter to me as the works I found there were very well executed drawings...paintings and sculptures.
It was like I was exposed to a Secret Society of Underground Artist whose works were being bought up by very wealthy Blacks in the Chicago Art Scene. You don't hear about this kind of stuff in your all white art classrooms...you have to have inside connections to even know this kind of stuff even exist. I counted myself fortunate to be able to go...even if I did have to go alone.
As I walked around the Art Show with my Portfolio of my own work in hand...I bumped into a very nice gentleman who asked if any of my work was in the exhibit when I told him no. That I was sent over here by the artist William Carter. This gentleman introduced himself as Bill Campbell.
He then asked me if he could see some of my art work. I shared with him several peeps of some highly intricate pen and ink drawings I was working on. He took a liking to one I had did of a flute player and asked me if I could do one similar to that for him because he LOVED music and often played the flute and other wind instruments with a Jazz band he played with outside of his primary work. We exchanged numbers and I contacted him to negotiate a price for my work.
It was this first meeting with Bill that turned into a life time of phone calls...lunches at primer restaurants downtown...and dinners...photo shoots...a potential book deal and several times when I met Bill at his home and at the offices of ABC7. Most of this happened while I was still in college and shortly after I graduated.
Bill was a genuine human being who LOVED helping young people like me make a Big Splash in the real world. I count myself BLESSED to have known him...and to have been Inspired by his LOVE for other human beings.
He was always enCouraging me along during some of the more challenging moments of my LIFE...Like when I was spending a lot of time looking for work after college.
Bill...always Inspired me to FOCUS on the POSITIVE and IGNORE the NEGATIVE. And what I Learned from his mentoring became some of the very same things I've shared with all of the young people I've taught.
He poured his HEART and SOUL into the people he Cared about...and it almost seemed as if Bill had a Super Human Ability for Caring about Everyone.
Just wanted to share a part of him with you...May he Rest In Peace and may all the fruit of his labor continue to bring a BEAUTIFUL HARVEST of ABUNDANCE...Celebrate with me the LIFE of Bill Campbell...by Deremiah *CPE
Heeey my name is Deremiah *CPE and this is my 10th year Anniversary Thanks to Nightingale Conant and I Welcome you to Celebrate it with me!
Very few people have had the opportunity to have such a rich and exuberant life giving to our youth. But I've really been fortunate to have some AMAZING things come back to me as a result of giving my heart to children. I can assure you there have been no regrets. I don't believe in regrets...I just believe like my mentor Benjamin Franklin, that we have to "Pay it Forward" and pay it forward I have.
Back in 2004, when I was in my second year of mentoring over 98 boys at an all boys school in America, I unexpectedly received a phone call from Nightingale Conant the company that birthed the Professional and Personal Self Development Audio Industry right out of the backyards of the Great Lakes in Illinois. By 2004 I had already been a part of the Nightingale Conant family for 5 years.
They instantly recognized my talent for speaking, my gift for changing peoples lives and also my exuberant Passion to Live what I believed as I marched to the beat of a different drummer. They immediately put me on their roster and placed me on some recordings with some of their Top Speakers like Brian Tracy, Denis Waitely and the legendary master of speaking Earl Nightingale...of course I was honored by this.
But on this particular day that they called me I was totally caught off guard when Dan Strutzel told me that after they looked at their Roster of hundreds of Top Speakers their executives had decided that there was no one who deserved their coveted "Acres of Diamonds" Award more than me. I must say that I'm not into comparing myself with others and never even knew that they had such an award until I got the call. I quickly told them that I would only receive the award under one condition...and that would be that they would allow me to invite several kids I mentor to the award ceremony...(because the children were one of the primary reasons why I was getting this award). I quickly said that if there were no Children At-Risk I could mentor or educate this award would not even be possible for me to receive....and since this Life Time Achievement Award by them was in part given to me for making a contribution to our world through serving children, having children there would reflect what I'm about. Well fortunately for me they agreed and that's how these young children who appear with me in these pictures got their chance to make history with me.
Some of these young boys are now young men...a few have Graduated from college and have followed in my foot steps by going on to serving our youth by teaching. It's really quite surprising what happens to the life of a child in 10 years but I'm sooo glad I've been there for so many of our youth. I know some of you have never truly got a chance to hear this story of how Nightingale Conant so graciously came to this decision in my favor in 2004 but that's how it happened and now you know.
They say in life there are three reasons why most people never do what they believe they should be doing or what they Dream. First they "Don't Believe" what they'd like to do could happen for them. Second they're "Not Clear" about what they really want to do...and Third "They're Confused" about the step-by-step actions they need to take in order to get there. So if you could begin by getting clear about those three things you should be on your way to over coming anything else that may arise. I hope you have enjoyed what I've shared and remember now more than ever our children everywhere across this earth really could use your support or volunteer efforts.
I would only like to add one more thing and that would be that as you reflect on your childhood consider taking a step up and "Paying it Forward" to youth in your community. If you don't know how to do that effectively please feel free to invite me out to your community, schools, churches or synagogues, Boys & Girls Clubs or Kiwanis meetings where I can INSPIRE other adults like you who truly wished they knew how to go about it. If you or your community need a little more Inspiration in order to gain the confidence and motivation to "Pay it Forward" and make a significant difference in the lives of children please send me an email on Linkedin, Facebook, Twitter, Youtube or Google Plus and I'll be in contact with you as quick as I can....I love you and KEEP SMILING for the children!!!
While most people who have not lived in the Black Community are not aware of how we SERVE one another they may be mislead by what they've heard on CNN as it relates to the recent interview with Donald Sterling. But I would like to add my voice to Spike Lee's and Michael Jordan's. While I can't speak for all Black Americans in business I can say that the methods I learned about Serving people in our Community and SERVING Customers actually was handed down to me by my blind Great Grandmother Mahalia Thomas whose Father was a slave. What she taught me was really quite remarkable. For someone who had no formal education at all just a long life of contributing to the black community. I remember her telling me often saying that we have an obligation to help all people in our community regardless of their color, race, gender or religion. She also taught me that all success has a far reaching impact not only into your community but even far beyond the next generation. For someone who had a life of ignorance forced upon her through the American legal system she was quite clear that the impact was much Greater than the material benefits it brings you alone. With what my Great Grandmother taught me I am honored to say that the multiple community awards I have won (American Red Cross Hometown Hero "Educator" Award and the "Acres of Diamonds" Lifetime Achievement Award by Nightingale Conant) are all a reflection that was anchored deep into my heart because of the Black American History given to me by Mahalia Thomas. But I've also won the highest Awards in the nation as a Customer Passion Evangelist for the companies I've worked for and this is because Serving was handed down to me as a tradition of the Black American experience. We not only believe in helping those in our community but we believe in helping All Cultures. We not only believe that it is our obligation to give back to our community but we believe it is our responsibility to give back to the world. Here's an example of the kinds of things we do in the black community. Last weekend I traveled out of town just to attend a College graduation by a young man I started mentoring in 2002 named Cody Jeralds. I left a well paying job in Corporate America as a leading Security Consultant for ADT and a Speaking Career. I even left my home just so I could go and live with this young man over seeing him as a father figure, houseparent and teacher when he was just in the fifth grade. I not only sacrificed an opportunity to make hundreds of thousands of dollars but I put on hold all of my desires to continue a very lucrative future as a successful speaker & trainer and for the next 12 years of his life I poured a lot of my time and energy into his. Over the 12 year period I've mentored over 1,131 children for a minimum wage life style just so I could see him walk across the stage of NIU (Northern Illinois University) and receive his degree in Business. Now that's what we do in the Black community...in a world where we often have to hear people spout off all kinds of negative things about the Black culture. I can tell you it get's old quick. Might I also mention that during that time period I cared for Cody just like he was one of my sons and he'll tell you the same. I really don't need to mention that Cody was white but a third of the children I mentored are white...the other third are hispanic & asian and the other third are black. Personally none of that makes a difference but it is important that you understand this so that you can see the story more accurately...the part that reflects that a black man leaves everything to mentor children not only from the black community but from all communities. Finally allow me to also say that I was raised that all people are my community and that this notion of community far transcends race. So it appears that SERVING people in our Community is a strong part of our tradition in the Black culture. We not only believe in helping people in our community but we are firm believers in helping all people in our community. Martin Luther King, Oprah Winfrey, and Michael Jordan, and Lebron James are all living proof that when Black American's have an opportunity to make a difference in their community (like all normal people from all other cultures do) we not only help Black people we also help people of other cultures too! If you just examine what Martin Luther King did you can easily see how many other cultures benefited from what he did. Not only have people outside of the Black Community benefited but genders, ethnicities, religions and even countries have benefited from what Martin Luther King did. Unfortunately in Donald Sterling's Interview with Anderson Cooper he mis-referenced Magic Johnson as someone who has not done anything to help the Black community but that is far from the truth. Just GOOGLE Magic Johnson's Foundation and you'll see what I mean. I stand in agreement with Magic on the fact that we have to forgive Donald Sterling and I'll go one step further...we also have to Love him...that's what Martin Luther King would have did.
I just read the "The 5 Big Mistakes That Led to Ron Johnson's Ouster at JC Penney" by Brad Tuttle, at Time Business and Money. There's only one mistake that JC Penney is making...it's losing relationship with it's Customers. It doesn't take 17 month's to realize you're losing your customer relationship. Buying a new house, painting it all white, adding all new furnishings by Martha Stewart doesn't improve a marriage. It also doesn't improve your relationships with your existing customers. Putting your boy friend in a new skinny suit that doesn't improve a bad relationship either. But getting back to Evangelizing JC Penney Customers with Passion...now that's about improving relationships! Forgetting to ask a Customer "How may I SERVE You?"...that's the Mistake you don't want to ever make. Myron Ullman has one Mistake he really needs to fix at JCPenney...Relationship. Lovingly Deremiah *CPE PS How may I SERVE You?
Money Making Key #3 "Your customers aren't Dead...they're just waiting for you to do something EXCITING". You can have a funeral or You can finally Get-Up and Reconnect with your Customers by throwing a Party!
EVERY GREAT BUSINESS IS BUILT ONE CUSTOMER at a time but if your Customers are Dead you need to Move them to Excitement!
There's no way in the world you're gonna change your bottomline if your customers aren't buying. So Why aren't they buying your products or services any longer? It's because your stuff or your service isn't moving them anymore, which only means your customers are dead and now you've got to bring them back to life. That's right BRING THEM BACK TO LIFE!!!
There's nothing worse than a dead customer...well actually there is one thing worse than a dead customer...It's the company that made them that way. You heard me right. One thing worse than a Dead Customer is a company that made them that way. Let me tell you something...Dead customers don't die for nothing. They die because of something. Something you did or Something you didn't do. So which one was it?
Most of the time it's because you're not moving them anymore with your Dead customer service techniques. Customers are tired of techniques, they want real, genuine down to earth Customer Experiences. Now if you don't know how to SERVE a customer up some "Great Feel Good Experiences" you're in the wrong line of business.
You're not in business to make one red dime BUT You are in business to evoke a Passionate, Deep sense of Emotional Relationship for your customer and it's not a one time experience. It's a multiple, consecutive and consistent "I'm gonna Please You" Customer Attitude with a "Let me Make Your Day a GREAT DAY Experience!" If you can't do this every single time you're in front of your customer then FIRE YOURSELF and hire someone who can do this. The money you'll make because of your replacement will pay for themselves and put tremendous resources at your beck and call.
Remember: People buy emotionally and then in a crazy one on one conversational monologue with themselves, logically Talk themselves into why the transaction makes sense (even when it doesn't make any logical sense). If you begin Today and start SERVING to the NEEDS of your customer's you'll be feeding their EMOTIONS with Far HAPPIER EXPERIENCES than they'll be getting ANYWHERE Else on this planet and I bet you they'll never forget that. KEEP SMILING...I love you.
Lovingly loving you Deremiah *CPE
PS
Stay tuned for your next Key that will make it a GREAT ECONOMY for you!
Deremiah *CPE, Author of 52 GREAT WEEKS, has created a simple yet novel way for small business owners to expand the footprint of their business.
Dear Dave Worrall, President of Roundpoint Mortgage:
After a disappointing number of engagements with your staff I have decided maybe a letter to you just explaining the facts will inspire your company to do the right thing and just maybe this will be a learning lesson that will help others to understand the impact of taking care of the people who do help us pay our bills "The Customer". I really don't need a letter of apology. I also don't need to deal with someone who is not into "The ART of Handling The Customer" in an appropriate and timely fashion. I just simply need someone who loves doing their job, someone who really cares about the best interest of their customer from an endearing standpoint and finally someone who will protect the image of your organization in a way that keeps your business Growing and Thriving during any economy. Mr. Dave Worrall if you find that person and you are sure they are clear about what needs to be done here please have them contact me about this matter and explain what will be done. Here's my story.
This coming week it's almost been a month since I began a very simple quest to resolve a very simple problem with Roundpoint Mortgage. That simple quest has turned into an obstacle course of errors and slow responses. I will say also that this is not the first time this has happened either ( I will not explain the details of the previous other moments in this letter or else we may never get to the real problem).
I received an Escrow overage check from Roundpoint Mortgage that I decided to cash. Upon an email from my bank which is Chase, I received a note that I missed the date by which I should have cashed it.
Friday February 17th; I reached out to your company to request that a new check be forwarded to my attention less the money I owe your organization for that month's current payment. The representative at Roundpoint Mortgage was very cordial. They took my information and initially did not see any reason why they could not do what I had requested of them but they explained upon checking the details that they would get back to me by that following Monday or Tuesday.
Monday, February 20th; Came quickly and I clearly dismissed that I would receive a call from your representative when I recognized that Monday was President's Day, a Federal holiday, so I looked toward hearing from her on Tuesday.
Tuesday, February 21st; Being a very patient person I had much confidence in your representative getting back to me based on their confidence in communicating they would do that. Tuesday morning came and went and so I looked forward to a call Tuesday afternoon. The afternoon came and went and still no call from the Roundpoint Mortgage Customer Service Representative or any other person in your company. Unfortunately I had this happen in dealings with several of your Customer Service Representatives in the Summer of 2011. Again I will not explain this here but just wanted to let you know. When I initially talked to your Customer Service Representative on Friday she seemed to handle me with great attention to detail but something was not adding up. In the recorded call that your organization does with every customer (please ask to listen to the conversation)...you will see that as a professional in the customer care industry I did what all good professionals should do to decrease the chances of error in any engagement of open communication.
Note: I prompted the representative about the points we talked about to be doubly sure they
1.) Understood them and
2.) They had them in their notes on the computer.
I'm not sure why they did not follow-up with the return call as they assured me they would do. But their failure to contact me in a timely fashion as set by their own mouth, based on their own knowledge of what they know they can easily achieve in a normal work day, is not good customer practice. If a customer representative does this with me how many other people are experiencing the same thing? In a long term contractual agreement with people who have to depend on you there must be Good Service or the customer who is legally bound by a contract will feel very imprisoned about the experience. Somehow Customer Service Representatives have to understand this psychology of dealing with a customer. Someone has to explain this and make this a focus of consideration when dealing with customers or else there is no GREAT Experience in the experience from the customers stand point. I would welcome the opportunity to share more points with you and your members there at Roundpoint Mortgage about the most effective strategies that are being used to create the Raving Customer Passion Evangelist. What is acceptable and key to creating winning customer service experiences? I can assure you it's when the people in every department of your business have an inward passionate drive that makes dealing with them something exciting. When it clearly appears from any outsider who coincidentally bumps into one of your representatives and has a FEELING that they just stumbled upon the most beautiful invisible interaction that they have ever known...that's when your business becomes recession proof. Well I didn't stumble upon that delightful moment. Actually the next day it really went in the wrong direction.
Wednesday, February 22nd; I get a call from a Roundpoint Mortgage representative (let's call them the 2nd Customer Representative). I thought it was the representative from last Friday but to my dismay, it was another individual from your Customer Service department. That individual did not have any clue that I had spent nearly a half hour trying to iron out this matter on the phone nearly a week ago. They were contacting me to ask me why I had not made my payment. This was a very awkward moment as I had to explain to this representative all of what took place on last Friday's call to your organization because this new Customer Service Representative could not find any record of the conversation in the computer. It's not inspiring to hear yourself repeating an entire dialogue from a conversation you had a week ago and you're still waiting on the representative to call you back. But this is a reflection of how some of my conversations can normally go with Roundpoint Mortgage representatives. So now I've spent another thirty-three minutes and nine seconds talking about an old conversation that should have been resolved with last weeks call and I'm not thrilled about calling more of your representatives to figure out where is this representative.
Thursday, February 23rd,
Friday, February 24th,
Monday, February 27th,
Tuesday, February 28th,
Wednesday, February 29th
Thursday, March 1; I call Roundpoint Mortgage requesting to speak to the 1st Customer Service Representative by name as I refused to allow two weeks to sneak up on me with no reply from the 1st Customer Representative. This 3rd Customer Service Representative informs me that there is only one Customer Service Representative by that name in the department and they are talking to a client so they'll have to put me on hold. When the Representative I'm holding for finally picks up the phone they are not the Customer Service Representative I'm looking for but the 4th Customer Service Representative. They explain there are one of two people in that department with the same first name so they go by 1 and 2 for clarity. So they put me on hold and I wait to speak to that representative. Finally I speak to the 1s Customer Representative from nearly two weeks back. When I ask her why she never called me back she only apologized. I informed her that she emphatically gave me her word in that conversation that she would call me back Monday February 20th or Tuesday February 21st and that she did not do that. I told her that her lack of responsiveness opened me up to getting a call from another representative that was awkward and unprofessional on the part of your company. I told her that this was not acceptable and that she had a lot of explaining to do about this matter. When I asked her about the Escrow overage she explained that they were not going to return the check back to me at the initial amount on the face of the check that had been sent to me because now according to her the Escrow department they were not sure if I paid my Escrow payments. I really could not believe what she was saying, when all of my Escrow payments are handled by your organization and the previous holders of the loans. So now she was telling me that I have to prove this when your organization should have that on record. Furthermore I explained I got a letter outlining why they owed me an overage payment in detail before they ever sent the check. Then they sent the check with the line items in it. So my question to her was why did the Escrow department fail to inform me in writing about the request for proof of payment on my Escrow? If they wrote me a letter about the escrow overage why are they now not putting this request in writing so that me or anyone in the Federal banking system could see the problem openly and clearly. I don't get it. Every lender that has held my mortgage is supposed to pay the escrow out of the the payments I've sent. I informed her that it took us nearly three months last spring/summer to resolve these details and I was informed during that time that all of these matters were resolved. To have her ask me for these details verbally and not in writing is both unprofessional and it fails to leave an audit trail. I informed her that I'd like to speak to the Escrow department about this matter when she told me she could not do that. She actually told me that she could not put me in contact with the Escrow department. The department that sent me correspondence about the fact that Roundpoint Mortgage had collected too much money from me regarding my escrow. In the letter they told me if I had any questions regarding this Escrow overage payment to me to contact them in the Escrow department. Now she's telling me that I can not speak to them about it when the letter I was sent initially from the escrow department disclosing the over collection of escrow payments from me was initially sent to me in writing. In that letter they sent me they politely invite me to get in contact with them if I have any problems. So after she told me that I requested the name of the President of Roundpoint Mortgage and she refused to give me the name saying she could not release that information to me. I informed her that this is rather surprising that I can not speak to the escrow department and I can not be told the name of the president. So I made one more request and that was to speak to her manager. She told me I would have to wait as she connected us. Then I was put on hold for what seemed like an eternity only to be disconnected. Rather than call back since I initiated the could not believe the way this matter was being handled I went for a walk. It's been 8 days and I have not heard from anyone from your company. So today I have decided to write you and inform you about this matter. If my assessor has informed me in writing every year that the escrow has been paid I can't imagine why this would be of question. Furthermore if there was a change in the discovery of any details from your Escrow department why did I not receive a letter from them? The origination of the problem or discovery of a new problem should be handled by that department. I am being told by a Mortgage company that I can not speak to the department that handles my escrow about problems with my escrow. This is very unusual customer service and very unprofessional customer service to say the least which is why I'm writing you about this matter. This letter is a reflection of the facts as they happened to me in my relationship with Roundpoint Mortgage. I hope you can compassionately review this matter to discover from listening to the recorded calls what has taken place. I would also appreciate if you could explain to me why any customer representative in your company would not allow me to speak to who ever I ask to speak to including you if that's what a customer request. Maybe customer service is being handled differently at your company and I'm fine with that Mr. Worrall. But what I am not fine with is the following:
I am not fine with the fact that no one has given me the "Rules for Engagement" when I'm the one required to pay.
I am not fine with customer service representatives not following-up with promises they make to the customer.
I am not fine with customer service representatives calling me about making payments when your company owes me money.
I am not fine with customer service where the customer is not endeared and taken care of in a timely fashion.
I am not fine with fairly obvious request made by a customer to speak to people or departments in your company with out being told no.
I am not fine with being in the dark on what is actually going on and sometimes going for weeks without hearing from anyone.
Mr. Worrall, I'm not expecting you to agree with me on all points. I actually wish I could have avoided this issue altogether but it's almost been a month and I think I've been too patient about handling this matter. I look forward to your speedy reply and talking with you about this matter and seeing how we can make doing business at Roundpoint Mortgage an experience that finally makes customers feel at home again. Thanks.
Lovingly loving you Deremiah
PS
here's my video complaint about the matter since I could not get any real assistance from your customer service department.
No Matter how great your product or service is none of that will get your customers back in your presence faster than making them FEEL GOOD!
The reason why Bad Customers hate you is because they really do want to resist falling in Love with how Good you're making them FEEL in the Customer Relationship Experience. They'll never tell you this so I have to...they just don't want you to have any leverage in the Customer Relationship experience at all, because they want to be able to keep you at a distance like they do all of their other merchant's. By keeping you at a distance, you easily allow your Customer the opportunity to walk away from doing business with you at any time, when they really deserve to be experiencing More and MORE of your products and services everyday.
Please don't allow your customers to FEEL BAD in the Customer Relationship experience because they want to keep some distance between you and their next buying experience. Please don't allow them to walk away from doing business with you without any regrets. If you haven't done a Good job of helping your Customer come to appreciate how much you really do Love them doing business with you the bottom will fall out soon enough.
Remember Committed Customer's are not sooo easy to come by in a good or bad economy but they become the hardest to come by especially in tough times. So find every opportunity and every chance you get to make your customers FEEL GOOD! This is one of the simplest, easiest ways to appeal to your customers heart but you must keep this attention of loving them as your primary FOCUS of doing business.
Next, take Great care of your Customers EXPERIENCE and they will APPRECIATE you so much that they will come back as quickly as they can and they won't come back alone but they'll return with more of their friends because they really do LOVE how GOOD you make them FEEL.
Lovingly loving you Deremiah *CPE
PS Stay tuned for your next Key that will Unlock the Doors of this Economy through your Customers Heart!
Deremiah *CPE, Author of 52 GREAT WEEKS, has created a simple yet novel way for small business owners to expand the footprint of their business by implementing the Servant's Mentality paradigm.
EVERY GREAT BUSINESS IS BUILT ONE TRANSACTION AT A TIME...but it's not by FOCUSING on the MONEY. I'll repeat...Every Great Business is Built ONE Transaction at a time but it's not because you're FOCUSING on the TRANSACTION. The TRANSACTION is a by-product of another by-Product we call SERVICE and that SERVICE comes from a GREAT SERVANT! GREAT SERVANT's FOCUS on the CUSTOMER not on the transaction. In other words they DON'T FOCUS on the MONEY!!!
The KEY to SUCCESS in your small business is to FOCUS on the CUSTOMERS NEEDS.
Their needs are their Likes and natural inclinations to APPRECIATE great service which comes from an Intentional Customer Servant like you, who is in harmony with seeing the interest and needs of your customer.
That's right! FOCUS on your CUSTOMER.
In a tough ECONOMY where most people are whining and complaining about how tough the economy is you're doing the opposite...you're not FOCUSED on the ECONOMY...YOU'RE FOCUSED on the CUSTOMER!!
Too many people are FOCUSING on the ECONOMY but not YOU...You're FOCUSING on the CUSTOMER. You're THINKING about the following 3 things:
What does my Customer NEED?
How can I Continue to Pamper my Customer?
What else would make my Customer HAPPIER?
Now if you have one customer you truly can build a GREAT Business even during a recession. Because if you have at least one customer you're taking care of, you're Focusing on and you're asking the three questions above everyday...She will be letting her friends know how WONDERFUL it is to work with you when most people she meets are somber, moody and unhappy. She'll be telling her friends how much of a pleasure it is to work with you. Now if for some strange reason your customers are not HAPPY you should be asking yourself "why aren't my customers HAPPY? and what can I do to ensure they become HAPPY while I'm working with them.
Remember: People buy emotionally and then logically talk themselves into why the transaction makes sense. If you SERVE to their NEEDS you'll be feeding their EMOTIONS with Far HAPPIER EXPERIENCES than they'll be getting anywhere else and I bet you they'll never forget that. KEEP SMILING...I love you.
Lovingly loving you Deremiah *CPE
PS Stay tuned for your next Key that will make it a GREAT ECONOMY for you!
Deremiah *CPE, Author of 52 GREAT WEEKS, has created a simple yet novel way for small business owners to expand the footprint of their business by implementing the Servant's Mentality paradigm.
It doesn't take a whole lot for Jonny Imerman, to evangelize you into the family of Imerman ANGELS at http://www.imermanangels.org
What makes Imerman Angels so special is the way they organically grow their customer base through a Customer Passion Evangelist model. If you'd like to know more about how Jonny really evangelizes his customers with passion take a look at his operation online as he helps Cancer patients. There you'll find out how Johnny Imerman inspires customers to co-partner with him through one-to-one Serving. Wouldn't you like to posses the skill that inspires your clients to evangelize your customers for you?
There's so much more you can do, even when people are telling you this is a challenging economy. I love to see how surprised people are when I give them the step-by-step system that inspires customers to work together with them in ways that grow their business. With 52 weeks in a year, every week should be a GREAT WEEK to grow your customer base. Here's to your Great Week. KEEP SMILING...I love you.
Lovingly loving you Deremiah *CPE
Deremiah *CPE, Author of 52 GREAT WEEKS, has created a simple yet novel way for small business owners to expand the footprint of their business by implementing the Servant's Mentality paradigm.
I'm Mrs. Mamie Brown's baby boy and I have my arms around the Fountain of Greatness that is Deremiah. He's a young man who has a PASSION to Change people's lives.
When you need an event that's Motivational and Inspiring... you wanna call Deremiah! Why? Because he can bring you content. He can bring you personality but most of all He will help them to believe in themselves to know that nothing is impossible.
So next time you need a Dynamic and Powerful Speaker I highly recommend Deremiah...the "D" stands for DYNAMIC!
Les Brown rarely gives video endorsements and this one is especially rare because he's in the video. But not only is he recommending Deremiah *CPE author of "52 Great Weeks" he is Highly recommending him to you. If your company wants new content but you know you can't keep up with the speed of information in Real Time Les Brown is letting you know Deremiah *CPE can bring you that and so much More. In less than 35 seconds Les Brown has just introduced you to a guy who can help you close more business in 5 minutes than you may have ever thought was possible. Deremiah *CPE teaches a whole new paradigm that he invented when he went from one of 7,000 employees working for SBC Ameritech (now rolled up into AT&T) to one of the Top 10 employees in the company because of this same paradigm he developed.
Or maybe you are in Education dealing with our youth who are struggling with Bullying or Suicide.
Deremiah *CPE has the expertise, countless schools who reference him in their thank you letters, proving he has tremendous credibility, the background and experience to make all of the difference in your schools strategical efforts to stop Bullying and Suicide. Contact Deremiah *CPE right now at:http://www.deremiahcpe.com/book-deremiah/ . Go ahead and do it now if you're serious about saving your business or a young person's life!
While on the Cumulus Media Network, Radio host Richard Stevens got a chance to have some great dialogue with Deremiah *CPE about the impact of "Creating Happy" moments in a bad economy. The Cumulus Media network...is the second largest Owner of and Operator of Am and FM radio stations in the United States.
Deremiah *CPE talked with Richard Stevens of "The Richard Stevens Show". A nationally syndicated show that goes out to over 100 stations. They spoke about the on going solutions required to get this economy moving in the right direction. Deremiah said it begins with us helping each other out and using a solution he's been using for a long time from one of the founding Fathers of our country, Benjamin Franklin. Deremiah *CPE said that Benjamin Franklin's mantra was "leave things better than what you found them".
So in 2011 "Are We Willing To Help Each Other Out?"
A recent USA Today’s SNAPSHOT highlights what Americans think of our willingness to help someone today versus 10 years ago. According to the Associated Press poll, ONE-THIRD think that we are less helpful to each other these days.
Deremiah *CPE shared great insights on...
Why the trend away from “loving thy neighbor” has come about?
In our technological society, has personal touch and communication taken a back seat?
Can a small act such as offering a smile or holding the door for someone go a long way?
And How we can reintroduce kindness and a willingness to offer help to our community by Creating Happy moments!
A LITTLE ABOUT RICHARD STEVENS
In this crazed and chaotic world, Richard lives for quiet simplicity; searching for those peaceful moments away from the constant barrage of noise and information overload. He grew up in North Dakota, where life moves at a slower pace but where the endless prairie allows for radio signals to seemingly go on forever. At the age of sixteen, Richard's voice began echoing out over that vast horizon and thus, he found his professional calling.
These days he finds satisfaction in uniting busy yet curious listeners with interesting and informative guests while sharing insights and ideas along with a certain wacky perspective on the world.
Richard is married to his soul mate Amy and together they have three grown children. It's the simple pleasures of life that bring them joy, like long walks, yoga, movies, quirky TV shows, and enjoying time together at home.
Deremiah *CPE, Customer Passionate Executive is a "Top 25" Marketing Expert on Marketingprofs.com . This Nightingale Conant Award-Winning Speaking Star has shown hundreds of Customer Passion Evangelist, CEO`s, Consultants and Sales people how to use his simple techniques in serving to get big results. Using the Servant`s Mentality to help you expand the footprint of your Social Media Relationships while increasing customer retention is where Deremiah brings you the most value. Winning the coveted “Acres of Diamonds” award from Nightingale-Conant places Deremiah *CPE among noted speakers like Brian Tracy, Les Brown, Dennis Waitely, Jay Abraham and Stephen Covey.
Cincinnati's Legendary Radio Host Jim Scott will be interviewing Deremiah *CPE on 700WLW Radio for The Early Morning Show produced by Matt Steinmann Tuesday 10-11-2011 at 5:36AM & 7:36AM Eastern Time.
A recent USA Today’s SNAPSHOT highlights what Americans think of our willingness to help someone today versus 10 years ago. According to the Associated Press poll, ONE-THIRD think that we are less helpful to each other these days.
Deremiah *CPE will share some great insights on...
Why the trend away from “loving thy neighbor”?
In our technological society, has personal touch and communication taken a back seat?
How can we reintroduce kindness and willingness to offer help to our community?
Can a small act such as offering a smile or holding the door for someone go a long way?
SPECIAL NOTE:
(Now I'd like for you to prove the truth of the show. If you are willing to help me out please share this story on Facebook, Twitter, youtube or your Friendfeed page. Do you believe or agree with the USA today Poll?)
A LITTLE ABOUT JIM
Each morning from 5am-9am , Jim talks with them all, news correspondents from the White House to London to Baghdad; newsmakers from former Presidents to Playboy beauties; sports figures from Pete Rose to Marvin Lewis and actors, authors and activists. He's the voice of volunteerism, the emcee of choice for just about anything from Marty Brennaman night at the ballpark to a Bengals rally to a visit from the President. Jim is an avid golfer, marathon runner, the guy who will close your kids' school in the winter. And he does this all on 5 hours of sleep a day. Jim is the winner of the 2002 Marconi Award for Large Market Radio Personality of the Year.
Deremiah *CPE, Customer Passionate Executive is a "Top 25" Marketing Expert on Marketingprofs.com . This Nightingale Conant Award-Winning Speaking Star has shown hundreds of Customer Passion Evangelist, CEO`s, Consultants and Sales people how to use his simple techniques in serving to get big results. Using the Servant`s Mentality to help you expand the footprint of your Social Media Relationships while increasing customer retention is where Deremiah brings you the most value. Winning the coveted “Acres of Diamonds” award from Nightingale-Conant places Deremiah *CPE among noted speakers like Brian Tracy, Les Brown, Dennis Waitely, Jay Abraham and Stephen Covey.
and SOUL into the people he Cared about...and it almost seemed as if Bill had a Super Human Ability for Caring about Everyone.
