Deep Thoughts of a *Customer Passion Evangelist

NetWorlding CEO hits the Sweet Spot

2011-11-11T12:46:00.000-06:00

What's the Sweet Spot?

Touch right there --->How Much Time Daily Should We Devote to Social Media? to find out or

continue to consider the value of your time and the energy you need to devote to Social Media in

order to see benefits personally or professionally.

I was fortunate to have the President and Founder of Networlding Melissa Giovagnoli Wison

look at this through her Blogpost today. I know you'll enJOY it because it's an interesting question

to consider. Until next time...KEEP SMILING...I love you.

Lovingly loving you Deremiah *CPE

So what do you say is the amount of time you devote to Social Media Daily?

"CREATING HAPPY" is the Key...by Deremiah *CPE

2011-10-12T02:48:00.001-05:00

While on the Cumulus Media Network, Radio host Richard Stevens got a chance to have some great dialogue with Deremiah *CPE about the impact of "Creating Happy" moments in a bad economy. The Cumulus Media network...is the second largest Owner of and Operator of Am and FM radio stations in the United States.

Deremiah *CPE talked with Richard Stevens of "The Richard Stevens Show". A nationally syndicated show that goes out to over 100 stations. They spoke about the on going solutions required to get this economy moving in the right direction. Deremiah said it begins with us helping each other out and using a solution he's been using for a long time from one of the founding Fathers of our country, Benjamin Franklin. Deremiah *CPE said that Benjamin Franklin's mantra was "leave things better than what you found them".

So in 2011 "Are We Willing To Help Each Other Out?"

A recent USA Today’s SNAPSHOT highlights what Americans think of our willingness to help someone today versus 10 years ago. According to the Associated Press poll, ONE-THIRD think that we are less helpful to each other these days.

Deremiah *CPE shared great insights on...

Why the trend away from “loving thy neighbor” has come about?
In our technological society, has personal touch and communication taken a back seat?
Can a small act such as offering a smile or holding the door for someone go a long way?
And How we can reintroduce kindness and a willingness to offer help to our community by Creating Happy moments!

A LITTLE ABOUT RICHARD STEVENS

In this crazed and chaotic world, Richard lives for quiet simplicity; searching for those peaceful moments away from the constant barrage of noise and information overload. He grew up in North Dakota, where life moves at a slower pace but where the endless prairie allows for radio signals to seemingly go on forever. At the age of sixteen, Richard's voice began echoing out over that vast horizon and thus, he found his professional calling.

These days he finds satisfaction in uniting busy yet curious listeners with interesting and informative guests while sharing insights and ideas along with a certain wacky perspective on the world.

Richard is married to his soul mate Amy and together they have three grown children. It's the simple pleasures of life that bring them joy, like long walks, yoga, movies, quirky TV shows, and enjoying time together at home.

ABOUT DEREMIAH *CPE

Deremiah *CPE, Customer Passionate Executive is a "Top 25" Marketing Expert on Marketingprofs.com . This Nightingale Conant Award-Winning Speaking Star has shown hundreds of Customer Passion Evangelist, CEO`s, Consultants and Sales people how to use his simple techniques in serving to get big results. Using the Servant`s Mentality to help you expand the footprint of your Social Media Relationships while increasing customer retention is where Deremiah brings you the most value. Winning the coveted “Acres of Diamonds” award from Nightingale-Conant places Deremiah *CPE among noted speakers like Brian Tracy, Les Brown, Dennis Waitely, Jay Abraham and Stephen Covey.

700WLW RADIO Features Deremiah *CPE talking about "Are We Willing To Help Each Other Out?"

2011-10-10T12:24:00.000-05:00

Cincinnati's Legendary Radio Host Jim Scott will be interviewing Deremiah *CPE on 700WLW Radio for The Early Morning Show produced by Matt Steinmann Tuesday 10-11-2011 at 5:36AM & 7:36AM Eastern Time.

Deremiah *CPE will be talking with Jim Scott about:

Are We Willing To Help Each Other Out?

Deremiah *CPE will share some great insights on...

Why the trend away from “loving thy neighbor”?
In our technological society, has personal touch and communication taken a back seat?
How can we reintroduce kindness and willingness to offer help to our community?
Can a small act such as offering a smile or holding the door for someone go a long way?

SPECIAL NOTE:

(Now I'd like for you to prove the truth of the show. If you are willing to help me out please share this story on Facebook, Twitter, youtube or your Friendfeed page. Do you believe or agree with the USA today Poll?)

A LITTLE ABOUT JIM

Each morning from 5am-9am , Jim talks with them all, news correspondents from the White House to London to Baghdad; newsmakers from former Presidents to Playboy beauties; sports figures from Pete Rose to Marvin Lewis and actors, authors and activists. He's the voice of volunteerism, the emcee of choice for just about anything from Marty Brennaman night at the ballpark to a Bengals rally to a visit from the President. Jim is an avid golfer, marathon runner, the guy who will close your kids' school in the winter. And he does this all on 5 hours of sleep a day. Jim is the winner of the 2002 Marconi Award for Large Market Radio Personality of the Year.

ABOUT DEREMIAH *CPE

Deremiah *CPE Reflects on Steve Jobs death & "WHAT'S NEXT"

2011-10-05T22:00:00.000-05:00

For the past week I passed by my October 24, 2005 issue of TIME magazine highlighting Steve Jobs with the new video iPod and iMac on the front cover as it sat on the counter. Something would not allow me to archive it in the magazine rack where it belonged because for some reason it didn't belong there.

I couldn't help but reflect upon this Great Man every single time I passed by it with the iconic words on the screen of the iMac "WHAT'S NEXT"...The man who always seems to know...has died but not without leaving his Mark. It's hard to imagine as I send condolences out to his family, friends and company that Steve Jobs, the Genius who has contributed soooo much to where we're going next won't be around to take us to the "What's Next".

But if we look deeper at the value of Job's contribution and dream along with him we can faintly begin to see What's Next. If we can IMAGINE how technology can impact our lives and the lives of the children coming behind us and work as hard on our imagination as Steve Jobs did the Mac, the iPod, and the iPhone...we will begin to see the path that Jobs left for us to take.

It's not often that life brings us a Visionary, someone who somehow survives the ups and downs of his entrepreneurial experiences even though the economy carries more similarities to the Great Depression than to the ideal market place of a thriving dreamer. Steve Jobs has left us but not without the determination, mindset and effort that it takes to continue to ask ourselves "What's Next" or What would Steve do?

Before we begin to explore the possibilities of "What's Next" let's all just pause to give thanks to someone who not only influenced our lives but let's give Thanks to a Great Visionary who has given us the heart and courage to believe we can do it differently and "Our Different way Can Work!

THANKS Steve Jobs for daring to do something differently that worked!

KEEP SMILING...I love you!

Lovingly loving you Deremiah *CPE

Deremiah *CPE becomes an HONORARY BROAD on BROADMINDED Sirius XM

2011-09-24T13:08:00.000-05:00

Christine and Molly the host of "Broadminded" finally got a chance to meet Deremiah *CPE where he shared some great ideas about PEACE on International Peace Day.

The United Nations celebrated September 21st as the 30th annual International Day of Peace. With millions of people participating in "Peace Day" Deremiah *CPE modeled a great way to have a more peaceful life when he shared "5 Ways to Touch the World with PEACE". He aimed at answering some wonderful but still difficult questions about how we can make peace a more personal everyday part of our lives. Things like; Where does achieving peace begin? What small steps can you take to be a part of the global initiative? In what areas of your life can you create peace? What are 3 things you can do to introduce peace to a friend, family member or a co-worker? It was an exciting 20 minutes interview with lively interactions as Christine, Deremiah and Molly really made it meaningful to their audience. Christine and Molly were so touched by Deremiah's solutions they asked him to become an Honorary Broad...LOL... and to come back on the show as a special guest whenever the subject of creating happiness needs to be discussed.

as soon as we get the link to the show we will share it.

Broadminded

Nationally Simulcast on SM/Sirius Radio

Sirius XM STARS Channel 107

Hosts Christine & Molly

http://www.broadmindedonline.com

http://www.siriusxm.com/stars

Broadminded Weekdays 8 am ET

Rebroadcasts Weekdays 6 am ET

start your day with "The Broads" - Christine Eads and Molly Dedham - as they deliver their unfiltered opinions on news, entertainment, music, health, money life and finding a husband. Whether it's Molly asking Oscar winner Quentin Taratino about his latest film or Christine singing along with Kenny Rogers- it's unpredictable raw fun. What started as a friendship over 20 years ago is now a high-energy morning show that invites you into the uninhibited lives of two women that have real problems, stories, thoughts and advice.

Deremiah *CPE

Inspirational Speaking Star

Winner of the coveted Nightingale Conant "Acres of Diamonds" Life Time Achievement award

http://www.nightingale.com/Auth_Bio.aspx?author=Deremiah

http://www.standforpeacesong.com/song.html

http://www.deremiahcpe.com

http://www.byderemiah.com

Brendon Burchard, The way we market our message has forever changed...

2011-03-17T14:55:00.004-05:00

I'm fortunate to be sitting front stage at the Expert's Academy with my good friend Brendon Burchard who has been presenting valuable content. We are in the same room where Apple, Yahoo and other major creative firms present to their employees right here in Silicon Valley at the Marriott Hotel in Santa Clara. Brendon has just learned that he has hit the New York Times BestSellers list in a way no one has ever done before.

In 72 days from project creation to book launch he has written and sold enough copies of a book called "The Millionaire Messenger" to earn him a #1 spot on the New York Times BestSellers list. That is an amazing feat.

But when you hear how he did it without using internet affiliates, without any press releases, without radio shows or interviews. This is historical stuff. In other words with purely word of mouth he has captured something in previous years that would have taken a huge PR budget, touring on Radio & Book stores to achieve. Brendon has proved that the Game has changed. Hopefully you're ready to level up!

Lovingly loving you Deremiah *CPE

WARNING...Many Boastful Million Dollar Internet Marketers brag but DON'T DO THIS...Joe Schroeder did and so should you!

2011-03-12T17:57:00.022-06:00

How many times have you being a good customer bought products from online internet marketers and have had trouble getting the product? or was it that you were trying to be an even better customer and wanted to return the product and that's when your ""Internet Marketing Nightmare"" began.

Well in the internet marketplace to be an even better appreciated customer ---you better learn before you buy anything--- as a customer...and make sure you've got a friend who know's the marketers real well. Sorta like my friend Lenai Stewart. She knows Joe Schroeder personally.

Well I was talking with Lenai today about an online product that opened my eyes more than all of the books, videos or audio products I've bought on line. Yes it came from Bootleg Joe Schroeder for $14.95 and he must know a thing or two about Customer Care because his client relationships impressed me.

Anyway back to the book...it was only 50 pages of computer printed material but one of the most customer friendly, customer-centric and customer caring books I've ever read on the internet. But I couldn't believe it when I first received it because it wasn't like most products are that customers receive...what I mean is that it wasn't

Real Pretty, Over Processed, over hyped fluff!!!

You see as a customer I've paid some high prices for Fancy book Cover's, Slick Titles and fat books with strategically placed content written to appear like it was a lot of good material but it wasn't full of anything at all...especially a respect for their new well read customer...me!

You see I've got a personal book collection of thousands of books maybe approaching tens of thousands of dollars. I've read more books after High School than I ever dreamed of reading when I was in school. So one thing I know about more than people know about me is the books I've recked...reading, highlighting, dog earring, red lining and writing notes in for decades...I LOVE BOOKS!!! and more than loving books I love to Put into ACTION what I read about and would advise you to Take Action on the books you Read or STOP BUYING THEM!!!

Anyway back to the book...This untraditional, over simplified in it's creation and inexpensively created book by Joe Schroeder was one of the Easiest for a book loving customer to understand and most impressively because Great comparisons were made on the inside of it that didn't take me years of re-reading to get the ideas...and it was properly titled "The Mechanics of Wealth".

WARNING...Many Boastful Million Dollar Internet Marketers brag but DON'T DO THIS...Joe Schroeder did and so should you!

I personally could care less how much money Internet Marketers make...the deeper question I want to ask every last Internet Marketer in the world is:

HOW MANY of YOUR CUSTOMERS become Wealthy from the material you produce?

If you can't answer, if you're not tracking this, if you can't prove this...then you're not impressing me with your dollars because they're not making sense!

The value of a man's wealth does not determine his real intelligence and more importantly the benefit and value they are bringing to their community, their mastermind or the people they coach. Give that some thought before.

Well today I ordered a new product and it surprised me when the CEO of the company left me "The Customer" a voice mail...that's right Joe Schroeder himself left me a call LOLLL... but what made it even more hard to Believe is that he left me his cell phone number on the call. How many CEO's are leaving their number for their customers to call them? LOLLL...most internet marketers are giving you "The Jive Talk" automated emails that say...

"I check email twice a day to be efficient. Leave me a call ticket if you'd like to talk to me and I can 't promise that you "The Customer" will even hear from me"....LOLLLL...this is a real joke. PLEASE DON'T you do this to your Customer unless you want to murder your business!!!

If you want your Customers to "FREAK OUT", "LOOK in SURPRISE"...leave them your cell numbers...LOLLLL I know it won't happen though because most internet marketers are afraid of their customers.

Well back to the story because it get's even more EXCITING for me the Customer and more SURPRISING because when I called the number to assure that it was a working number guess what happened???...JOE SCHROEDER---PICKED UP THE PHONE and asked if this was Deremiah. Do you know how many times this has happened to me in the last 8 years that I have been on the internet???...ZERO TIMES!!!

This was the FIRST TIME EVER I have been contacted by the Internet Marketer who runs the internet marketing service after they've left their number for me to call them. That's what I call GREAT CUSTOMER SERVICE!!! and mind you it was on a Saturday...Joe Schroeder didn't have to do that but Joe Schroeder is an *CPE...a CUSTOMER PASSION EVANGELIST!

IT NEVER HAPPENS!!!! Believe you me it Has NEVER happened in all of my days on the internet! I've been on nearly 40 list receiving hundreds of emails from all over the world as a customer to some of the most prized List holders in the known internet marketing world and I have N-E-V-E-R had more than two Internet Marketer's I've ever emailed to while being on their list even return a single reply from an email I've sent them other than Ken McArthur and Erik Stafford "The Faster Webmaster". I could name NAMES but all I would end up doing is embarrassing the heck out of a lot of internet Marketers WHO NEVER returned one single email I sent them. If you don't believe me...

JUST EMAIL YOUR LIST HOLDER TODAY and SEE WHAT HAPPENS when you do and leave me a post below letting me know what kind of a response you got...many will probably get angry after this message today!!!

But ladies and gentleman Ole Bootleg Joe Schroeder made my day today when he and I had nearly a 30 minute conversation about the Internet Business that exist today. He did not once try to rush me off the phone and he was sooo polite and genuine answering all of my questions and letting me know I could even cancel my Free Sign up before the end of the month in order not to be charged on the credit for his service. I can't tell you how many people would even do that...disconnect themselves from the selling process and personally tell me to cancel my service to avoid being charged...and I don't need to explain why I'm leaving.

Today my friends Joe Schroeder did what no other internet marketer has ever done...gave me a phone call after I bought a FREE Product from him. Sooo if everyone did what Joe Schroeder did what would it really cost a person to invest that kind of time into every customer that does business with them and what is the real value of the overall affect of doing this? and how valuable would this be to the growth of your business if you did it? If you followed up with your customers on their first FREE investment in your business? What Joe Schroeder did today was reminiscent of how I became SBC AMERITECH's Top employee out of 7,000 workers. PEOPLE IT'S NOT TIME FOR mediocre customer service...IT'S TIME FOR GREAT EVANGELISTIC CUSTOMER SERVICE...KEEP SMILING...I love you.

Lovingly loving you Deremiah *CPE

What can I do to Serve you?

PPS

If you'd like to have a real experienced award winning speaker who started out from humble beginnings with no good ole boy network connections just welfare lines and old school pulling myself up by my own boot straps kind of guy...then I'm the person your network team, your small business or your Fortune 500 company needs to hear right now. I'd like to have your business today. You can reach me at deremiahcpe@gmail.com

Why Ken McArthur SERVES his list. Or the Wisdom behind offering your Customer "Something For Nothing"

2011-03-09T18:49:00.012-06:00

Yesterday Ken McArthur an Amazing BEST SELLING Author did something most people would never dare do. First of all he took the authority to declare yesterday "Do Something for Nothing Day!" He said "I'm going to do something for nothing and I encourage YOU to do it too! It's fun and it feels good!"

How many times have you did something for your customer that was really truly a "Something for Nothing" experience? Please......before you incriminate yourself let's talk further about how he did what he did and what you can learn from what Ken McArthur did!

I learned this from Jay Abraham nearly 15 years ago. Jay is a firm believer that we need to extrapolate what people do in order to gain more than we'd ever gain from just reading...so let's review what Ken did by looking closer at what he said and here's what he said below the line...

=============================================

My friend Deremiah *CPE (ask him about his name) and
I first connected at jvAlert Live where I learned about his
story where he returned from the brink of suicide to build
a well deserved reputation as an inspirational speaker ...
and gave back countless hours of service to teens at risk
for suicide.

Together with the help of the jvAlert Live and Impact
communities and the incredible Impact Action Team we
were able to get a simple message of hope out to
millions of people in an exciting 30 day period of hope.

Now Deremiah is working with Spike Hummer on a
special project and he asked me to help him promote it.

I don't know Spike at all, but Jay Abraham says "Spike
Hummer is probably the finest business performance
specialist that I've ever met."

I could earn commissions off of their affiliate program,
but the truth is I'd just like to do this to support Deremiah.

People ask me all the time to promote their products.

If you realize that there are thousands of jvAlert Live
members, and over 100,000 people on my lists who
are all interested in business on the Internet, you know
that I can't possibly help them all.

But ... in the spirit of "Do Something for Nothing" Day
I want to share Spike's video with you. I think you
might find something of value and it's always nice to
do something for nothing.

Plus I just want to do something nice for Deremiah.

http://SuccessBug.com/ken

It won't cost either of us anything to click on the link
and take a look ... and it will help my friend Deremiah.

I love doing that.

Speaking of friends ...

Mark Joyner's Simpleology is software that allows you
to get a full day's work done in two hours.

They're about to break 1,000,000 users almost all
from word-of-mouth. If you set up your account
before they hit the million mark you'll get a free
download - "The Top 5 Most Inspiring Video Clips
of All Time"

http://www.simpleology.com/1m/?15

That's some landmark! How would YOU like to have
a million users!

=============================================

First he begins with a story...introducing you to his motive...Do Something you Love for Someone you Love for Nothing. What a beautiful premise to use to affect others by getting to the heart of GIVING!

Quickly he introduces you to his subject...by telling you in one bold sentence who the person is and how they rose from a near death experience to Success (Deremiah *CPE)...and then the BIG act of GIVING he already has contributed to this persons life reaching millions of people in 30 days.

He then listen to this--->boldly explains to you that he DOESN'T EVEN KNOW the person his friend is supporting but he loves his friend so much that he's willing to support him (Spike Humer) anyway.

Wisely though he does know someone that everyone knows and respects (Jay Abraham) and he introduce you to what Jay says "Spike Hummer is probably the finest business performance specialist that I've ever met." This powerful endorsement is his way of connecting you with another compelling story that will make you want to just kick yourself if you fail to take action on what he is sharing with you on his "Something for Nothing Day". He then gives internet marketing legend Mark Joyner a great Something for Nothing plug.

So I'd like to thank you for listening to the value of what BEST SELLING Author, Ken McArthur offers to his list. I hope you gained something for nothing about how you can give MORE away that will benefit.

Now I'd like to do something for Ken by encouraging you to go to one of the most amazing fastest newest Social Media platform's growing called Tobri. http://tobri.com

Lovingly loving you Deremiah *CPE

Do Something for NOTHING Day! Declares BESTSELLING Author Ken McArthur

2011-03-08T15:24:00.004-06:00

I hereby declare that this is "Do Something for Nothing Day!"

I'm going to do something for nothing and I encourage YOU
to do it too! It's fun and it feels good!

Now Deremiah is working with Spike Hummer on a
special project and he asked me to help him promote it.

I don't know Spike at all, but Jay Abraham says "Spike
Hummer is probably the finest business performance
specialist that I've ever met."

I could earn commissions off of their affiliate program,
but the truth is I'd just like to do this to support Deremiah.

People ask me all the time to promote their products.

If you realize that there are thousands of jvAlert Live
members, and over 100,000 people on my lists who
are all interested in business on the Internet, you know
that I can't possibly help them all.

But ... in the spirit of "Do Something for Nothing" Day
I want to share Spike's video with you. I think you
might find something of value and it's always nice to
do something for nothing.

Plus I just want to do something nice for Deremiah.

http://SuccessBug.com/ken

It won't cost either of us anything to click on the link
and take a look ... and it will help my friend Deremiah.

I love doing that.

Speaking of friends ...

Mark Joyner's Simpleology is software that allows you
to get a full day's work done in two hours.

http://www.simpleology.com/1m/?15

That's some landmark! How would YOU like to have
a million users!

JVALERT LIVE DC ....

All the buzz from Orlando for our very first SUPER panel
has created a firestorm of activities around our Washington
D.C. Event and I want to make this one the most amazing
of all.

I've been constantly answering emails from world-class
experts who want to be part of our SUPER panel at
jvAlert Live Washington, D.C. on June 3rd - 5th.

So this one should be even more amazing than the Orlando
event.

http://jvAlertLive.com/DC2.aspx

UPDATED LIST:

People already locked in to be there include:

Phil Basten
Nashlah Boyayan
Shahar Boyayan
Hollis Carter
Joe Clayton
Bill Clemens
Lee Collins
Willie Crawford
Jim Donovan
Mike Evans
Edie Galley
Bob The Teacher Jenkins
Audrey Kerwood
Tony Laidig
Walt Laurel
Simon Leung
Jane Mark
Ken McArthur
PJ McClure
Daven Michaels
Vin Montello
Joey Montez
Chris Moos
Mark Nathwani
Scott Paton
Nancy Perez
Robert Puddy
Micheal Savoie
Frank Sousa
Larry Steinhouse
Imal Wagner
Mike Wesely
Wes Wyatt

and more more more.

HOTEL INFORMATON AND AIRPORT INFO ...

Hotel information is at:

http://jvAlertLive.com/hotel/

As is becoming frighteningly USUAL, some attendees
for jvAlert Live Orlando were not able to get rooms at
the event hotel because they procrastinated about
getting their hotel reservation.

PLEASE don't do that!

Get your plane tickets and hotel reservations taken care
of now.

It doesn't cost you a cent to make the reservation
now, but it can save you time and energy later if you
get it done today.

http://jvAlertLive.com/hotel/

Our hotel is the Westin Washington Dulles, so definitely
fly into Dulles Airport and NOT National Airport for
ease of transportation.

The event is June 3rd - 5th, with discounted hotel rates
available at least 2 days pre and post.

http://jvAlertLive.com/DC2.aspx

I would encourage you to arrive Thursday, June 2nd, 2011.

People who arrive on Thursday will be meeting to have dinner
together and spend time getting to know each other before the
event.

Be sure to plan to stay Sunday night also, because we have a
networking breakfast on Monday morning before everyone leaves
for home.

All the best,

Ken

Ken McArthur
KenMcArthur.com
Tobri.com
jvAlertLive.com

And more, more, more.

P.S. Login to Tobri today!

http://tobri.com

McArthur Business Systems, Inc.,
152 Chestnut Drive,
Richboro, Pennsylvania 18954
USA

African American Las Vegas Speaker is "Gifted at Speaking Extemporaneously"

2011-02-28T19:29:00.006-06:00

Many Speakers speak. Some speak with more humor others speak with less excitement but Deremiah *CPE is among a minority of Speakers who the majority of people would love to book. His ability to do one key thing consistently causes him to out shine other speakers and make him sought out among speakers in the Speaking Industry. That one thing is his ability to Speak Extemporaneously. Thanks to Dictionary.com we have learned that the word means:

1. Done, spoken, performed, without special advanced preparation, impromptu, delivered with the help of few or no notes.

African American Las Vegas Speaker Deremiah *CPE was the featured Keynote Speaker on Kevin Hogan's "Life The Source Code" www.lifethesourcecode.com . You can read his awesome Bio in case you are looking for a powerful Speaker who talks about Happiness.

Deremiah *CPE. Using the Servant's Mentality to help you expand the footprint of your Social Media Relationships while increasing customer retention. Deremiah *CPE, Customer Passionate Executive is a "Top 25" Marketing Expert on Marketingprofs.com. This Nightingale Conant Award-Winning Speaker, Artist and Inventor has shown hundreds of Customer Passion Evangelist, CEO's, Consultants and Sales people how to use his simple techniques in serving to get big results.

Using the Servant's Mentality to help you expand the footprint of your Social Media Relationships while increasing customer retention is where Deremiah brings you the most value. Winning the coveted "Acres of Diamonds" award from Nightingale-Conant places Deremiah *CPE among noted speakers like Brian Tracy, Les Brown, Denis Waitly, Jay Abraham and Stephen Covey.

Deremiah *CPE...FUZZY CUSTOMER CARE-Be Good To Your Customers

2010-12-31T10:01:00.005-06:00

It's very rare to find business people taking "good care" of their customers. It's even more rare to find them taking "GREAT care" of their customers. Often times we find customers being really left out of the "Customer Care" equation all together. I've often wondered how can business people get sooo FOCUSED on the money making part...you know the business plan, the marketing plan and the product plan but still be sooo FUZZY and unclear about taking GREAT CARE of customers? I'm still searching for the answer. You want to increase the profits of your business but you're increasing FUZZY CUSTOMER CARE. I've only got five words for business people...Be GOOD To Your Customers. Fuzzy Customer Care is out and being good to your customers is in! That's Cool Business ladies and gentleman..."Being GOOD to Your Customers". Now here's some of the ways I do it.

DISCLAIMER: Please don't try any of these if you can't be Genuine, Sensitive, Considerate and Loving when you do. These are not gimmicks or tricks but true authentic ways to care for Customers in a way that will surely set you apart.

FOUR WAYS TO BE GOOD TO YOUR CUSTOMERS Deremiah *CPE Style!

1. Before interacting with a customer "Shift your state of consciousness" and act as if you're dealing with someone you love or someone you're falling in love with. It's sure to make your Customer's feel the love.

2. If you're meeting a customer in person or over the phone send an email verifying your meeting of a confirmation that assures them that you're going to be there.

3. Send your Customers a card on their Birthday and make it one with a lot of Fun and laughter in it! Since I sing I do this through Video's on Facebook or youtube!

4. Mail a THANK YOU Card, Note or Handwritten Letter to your Customer telling them how much you love them by pointing out something that makes them an outstanding person. When I was a consultant working with Fortune 500 and 100 companies I stood out from all the other people in my company by using this one approach in a Genuine and sincere way.

Thanks for reading...this will elevate your Customer Service from FUZZY CUSTOMER CARE to GREAT CUSTOMER CARE!

Lovingly loving you Deremiah *CPE

Deremiah *CPE...Forecast that in 2011 You Will Show Your Customer's the LOVE

2010-12-30T20:07:00.007-06:00

Often Customers are feeling the pinch between really getting GREAT Service and often getting just okay service. Many time customers are singing "Where's the Love". Well they won't have to do that as much as Twitter allows the customer to really blast negative buying experiences. In 2011 I'm predicting that companies will be giving their customers a huge dose of Love or else you'll see customer migration.

As the customer leverages the ability to be able to shape, mold and model the entire customer buying experience you'll see a more personal approach to serving. Most of this will be due to the internet's "on demand" technologies that are retooling how the customer see's the buying experience.

I love the benefits of interacting with the customer in a way that really show's the kind of integrity and respect customers should be getting anyway. A year ago I had a customer of mine who bought one of my BABUSHKA "HAPPY Thinking Caps" in South America. For some reason after a few weeks the customer still did not get the BABUSHKA and the postal system determined that somehow it got held up in customs. I eventually explained this to my customer who checked into it on her end and customs denied having it. Instead of forcing the customer to order a new one I just sent her another one anyway with a tracer on it. The customer really appreciated knowing I was more concerned about her buying experience than I was in being right about the product making it to her country. This is what I call showing the customer some love. It paid huge dividends when she posted her picture with the New BABUSHKA on and that brought more sales because she was very, very happy.

In 2011 I'm predicting that making the buying experience work in the Customers favor is going to become a huge plus for companies. KEEP SMILING and remember to show your customer's the LOVE.

Lovingly loving you Deremiah *CPE

Deremiah *CPE Inspirational Speaking Star talks about the BABUSHKA

2010-12-29T01:09:00.004-06:00

What is Be BABUSHKA HAPPY?

Deremiah *CPE: Be BABUSHKA HAPPY is one of the Highest forms of HAPPINESS I believe we can attain. So I created a TOUCHPOINT for it in the form of a "HAPPY THINKING CAP". The purpose is to Ignite the FIRE of YOUR HAPPINESS by creating a physical touchpoint at the highest form of your anatomy...your head.

That Beautiful Blue Cap you see me in on my Facebook Fan page can be picked up here: http://bebabushkahappy.blogspot.com/

People across the world who wear the BABUSHKA call it the "HAPPY THINKING CAP!!! It is one of a kind because there is no effort to place any focus on any magic in it...LOL...ONLY in YOU so that when you receive it you realize one of your true purposes is "To BE" ***A HAPPY THINKER***. It is a very playful sort of thing that appears to AWAKEN the channels of our tremendous playful childhood years---if we had any because I recognize some Adults missed the FUN of being Children. I am an Inspirational Speaker that helps people to truly connect with this very powerful idea long since buried in our hearts. For some reason most people feel that they left their HAPPY CHILDHOOD years in an old long since forgotten place way back yester-year some where in the far too distant past. My GOAL is to give you a TOUCH POINT to Re-IGNITE the flame of your HAPPINESS and of who YOU are and of who you were always mean't to be before you lost sight of ---The BIG CHILD---in you...LOL! Most BIG CHILD Adults have lost the The FLAME of AMBITION, The FLAME of HOPE, The FLAME of DREAMING, The FLAME of LAUGHTER, The FLAME of EXCITEMENT, The FLAME of WONDER, and The FLAME of EXPLORATION. If you've lost any of these in your transition from Childhood to Adulthood then this is one of the real reasons you have met me...I have arrived to MOVE YOU FORWARD through the PAST or to TAKE YOU BACK through the FUTURE to the time when life was about BEING HAPPY and not about all of these things which have mostly been created by our Greed to have more Toys and Less JOYS! Thank YOU for the BEAUTIFUL person YOU ARE and YOU HAVE ALWAYS BEEN! I love you and I tell you that because their needs to be a movement deeper into the LOVE of who we are and we're Created from and more importantly were always mean't to be. If you want to begin the journey with me anew in this quest for what we left somewhere in our childhoods... please get in contact with me...or take the adventure of connecting with me by getting you a Touchpoint...a BABUSHKA HAPPY THINKING CAP...and BE BABUSHKA HAPPY!!!

Lovingly loving you Deremiah *CPE

PS
a percentage of every cap goes
toward helping the Children I mentor
because I believe in them

Why are Deremiah *CPE & Gail Lynne Goodwin of Inspire Me Today CELEBRATING?

2010-03-29T20:50:00.001-05:00

Well Gail Lynne Goodwin is a GOOD WIN and she is one of the most impressive individuals I know that brings happiness into the lives of GREAT HUMAN BEINGS like you everyday.

Well she didn't have to beg me to share her two year anniversary but I wanted you to be a part of the JOY...on APRIL 6th and that's why we are CELEBRATING!!!

Inspire Me Today

What does she do? She makes thousands of people HAPPY every day she lives by Serving them through her wonderful life and website. Thanks Gail and all you Luminaries out there who wake up everyday to set the world on a POSITIVE BRIGHT PATH. KEEP SMILING...I love you.

Lovingly loving you Deremiah *CPE

PS
Is there anything I can do to SERVE YOU?

Deremiah *CPE & LeAnn Hilgers Speak on...You DeSERVE To WIN!,

2010-03-27T01:37:00.000-05:00

You DeSERVE To WIN!

Tues. March. 23, 2010 9 AM PST/ 11 AM Central Time /Noon EST on 7th Wave Network
The Dream Big Revolution!

You DeSERVE To WIN!

Often people don't feel they are worthy to WIN...So many feel that they don't DeSERVE to WIN but You DeSERVE To WIN!. The
truth is that no one is holding you back from winning. So why are you?

Sooo why do people continue to persist everyday under estimating their full potential?

Are you doing as Earl Nightingale once suggested most people are doing? Are you following the guy
in front of you with out considering that he might not know where he is going? I.E. have you entered
into a mediocre conformist kind of DAZE??? Are you concluding that you being you isn't good enough?

Well these are the kind of people LeAnn and I are rescuing from the hands of fate because "You DeSERVE To WIN!!!!

Join LeAnn and Deremiah *CPE on the Dream Big Revolution™ and find out why you You DeSERVE To WIN!!

Tues. March. 23 at 9am PST/Noon EST
click here to find out more about You DeSERVE To WIN!

Deremiah *CPE back by popular Demand on The VoiceAmerica™ - The Dream Big Revolution! Show with LeAnn Hilgers & 80,000-100,000 Listeners.

2010-03-22T20:44:00.011-05:00

Tues. March. 23, 2010 9 AM PST/ 11 AM Central Time /Noon EST on 7th Wave Network
The Dream Big Revolution!

You DeSERVE To WIN!

What motivates him to talk about SERVING? Tomorrow the Great-Great-Grandson of a former American Slave who could not be taught to read or write because it was against the law in America for an African to do so will talk about SERVING. Deremiah *CPE will share his ideas with you & 80,000-100,000 others "You DeSERVE To WIN"

DISCLAIMER: If you decide to listen to this show, it will be at your own SUCCESS. This show is designed to change your life forever - for the better!

Do you want success beyond your imagination? Have great relationships been just beyond your reach? Can you achieve abundance in all areas of your life?

Back by popular demand, Deremiah *CPE joins LeAnn as they discuss how you can enjoy incredible success, health, wealth and happiness in your life. LeAnn and Deremiah will provide the key to achieving the most fulfilling life possible.

Deremiah *CPE is one of the world's most engaging and entertaining inspirational speakers. He is the winner of the highly prestigious Nightingale-Conant, Acres of Diamonds award and is striving to raise 100 Million dollars for at-risk children.

Join LeAnn and Deremiah *CPE on the Dream Big Revolution™ and find out why you DeSERVE to WIN!

Tues. March. 23 at 9am PST/Noon EST
www.leannhilgers.com or http://www.voiceamerica.com/voiceamerica/vshow.aspx?sid=1204

Facebook | The Homeopathic Coach Sam Adkins, because she has a really different kind of product that makes me wish I could get pregnant just to try it

2010-03-03T23:42:00.002-06:00

Heeey Dear friends of mine,

I'm sure you're very, very busy...but it gives me Great pleasure to introduce to you my Salsa Dancing friend from Facebook Sam Adkins.

Why is Sam Adkins important to me?

Because she understands how to create ideas that are different & New. Now don't go asking me what a Homeopathic coach is because I couldn't give you the full definition LOL...that's how you know I NEED A HOMEOPATHIC COACH like Sam Adkins. You see she has all of the information, all the answers and that's why she's the expert in this field. Plus she has the website that is the place where you can go to learn more. It's at http://www.thehomeopathiccoach.com/ .

Her new idea that she's just rolled out with can be found here on Facebook today.

Facebook The Homeopathic Coach's Photos - Wall Photos

Well I'm headed back to Facebook where I can learn more about what she's doing with this new product for pregnant women...it almost makes me wish I could get pregnant just to find out how effectivve the product is...LOL. Thanks for becoming a wise customer when you Examine, Observe and Explore more about what you have an interest in. This is Deremiah *CPE and if I can do it I'm sure you can. KEEP SMILING...I love you.

Lovingly loving you Deremiah *CPE

Deremiah *CPE Uses the Law of ATTRACTION to attract over 40,000 to The VoiceAmerica™ Talk Radio Network - The Dream Big Revolution! with LeAnn Hilgers

2010-03-02T23:34:00.000-06:00

SERVING YOUR WAY TO SUCCESS

was the theme of today's one hour show where Deremiah *CPE shared SUCCESS ideas from his own life. It's not easy for Great Speakers to share their past and communicate GREAT Ideas from their life in a way that is respectful. Today Deremiah *CPE got a chance to talk about his past challenge as a 16 year old Teenager moving beyond Welfare lines and Thoughts of SUICIDE. His ideas and energy are worth sharing and passing forward. Please consider clicking on the March 2, 2010 Link. Thanks for listening to the show below.

The VoiceAmerica™ Talk Radio Network - The Dream Big Revolution!

The VoiceAmerica™ Talk Radio Network - The Dream Big Revolution! with Host LeAnn Hilgers & Deremiah *CPE

2010-03-02T07:08:00.000-06:00

Join LeAnn and Deremiah *CPE today on the Dream Big Revolution™ and find out how your can be a part of something INCREDIBLE! (the link is below)

The VoiceAmerica™ Talk Radio Network - The Dream Big Revolution!

Today's show: Tuesday March 2, 2010, 9 AM PST/11AM Central/Noon EST on 7th Wave Network

The Dream Big Revolution!

SERVING Your Way To SUCCESSS!

DISCLAIMER: If you decide to listen to this show, it will be at your own SUCCESS! This show is designed to change the lives of people like you forever.

From Humble beginnings out of the dark Chicago Public Housing Projects, through the divorce of his parents and welfare lines, Deremiah has emerged as a Champion. Truly he is one of this country's foremost thinkers and a powerful inspirational speaker. Known by some of his clients as the Customer Passion Evangelist Deremiah, *CPE is one of the world's most engaging and entertaining inspirational speakers.

Deremiah, winner of the highly prestigious Nightingale-Conant, is striving to raise 100 Million dollars for at-risk children.

Join LeAnn and Deremiah *CPE on the Dream Big Revolution™ and find out how your can be a part of something INCREDIBLE!

(To go to the show please click the link below.)

The VoiceAmerica™ Talk Radio Network - The Dream Big Revolution!

www.leannhilgers.com
or
http://www.voiceamerica.com/voiceamerica/vshow.aspx?sid=1204

Nightingale-Conant presents Deremiah

2010-03-01T20:33:00.000-06:00

NIGHTINGALE-CONANT CORPORATION PRESENTS DEREMIAH *CPE

It's not often that most speakers have a relationship with one of the premier founders of the motivational speaking industry but I'm not only fotunate to say I do I am also humbled by this as well. Nightingale-Conant has been around for 50 years this year and they are celebrating their 50th year Anniversary. I'm sooo Happy that I began to cultivate an on going relationship with NC in the late 90's and now it's 2010 and I still have this great relationship in place. Please click on my link below and see how well they treat me at Nightingal Conant. Thanks for your time and most of all for your friendship. KEEP SMILING...I love you. you can click the link now.

Nightingale-Conant presents Deremiah

Your Staff May Be Turning Away Customers Because Of Rudeness, Indifference - Download free podcast episodes by Michael Senoff at www.hardtofindseminars.com on iTunes.

2010-03-01T20:24:00.000-06:00

MICHAEL SENOFF...someone you should know...

My goood Friend Michael Senoff...is an AMAZING GREAT MAN who contains more marketing SECRETS than any other online web personality I know of. This was an interview he did on me way back in the early 2000's. Well listen to it at your own SUCCESS it's one of the few FREE presentations you can use to leverage a comeback in your personal or professional self development. Let me know what you think. KEEP SMILING...I love you.

Your Staff May Be Turning Away Customers Because Of Rudeness, Indifference - Download free podcast episodes by Michael Senoff at www.hardtofindseminars.com on iTunes.

Deremiah *CPE, Featured Entrepreneur of the Month on Doppelit.com February 10th.

2010-02-09T22:22:00.006-06:00

Deremiah *CPE is back!

that's right he's back on dopplet.com . If you heard the last teleseminar Deremiah *CPE did, you would know that Dopplitt claimed it to be one of their best! People wrote in saying how motivated, inspired and ready to take their lives to the next level after listening to Deremiah. Find out on Wednesday, February 10, 2010 why so many people are talking about Deremiah - absolutely FREE.

From Humble beginnings out of the dark Chicago Public Housing Projects, through the divorce of his parents and welfare lines, Deremiah has emerged as a Champion. Truly he is one of this country's foremost thinkers and a powerful inspirational speaker. Known by some of his clients as the Customer Passion Evangelist Deremiah, *CPE is one of the nation's most engaging and entertaining inspirational speakers. He often performs life-changing miracles for his audiences.

In less than four years Deremiah, *CPE has done over 500 life changing presentations in more than 200 separate industries including corporations and non-profit organizations. He has had successful careers as a consultant in the security industry with both Tyco's ADT and SBC Ameritech's SecurityLink. Successfully ranking in the top 100 in the nation Deremiah, *CPE was chosen by customers and employees as one of the leading security experts in the country when he became the recipient of the "President's Ambassador Award". This award is the most difficult to receive especially by sales and marketing consultants because it is only given to the top employees of the company who handle their internal and external customers with exceptional class and outstanding customer service. Out of 7,000 people only 10 employees receive this award annually ranking Deremiah, *CPE in the top 1% of his company. That is an amazing achievement and at the same time uncommon among today's workforce. A multi-talented speaker and author, Deremiah, *CPE proves again and again that with desire, determination and diligence you can win!

http://www.doppelit.com/featuredentrepreneur.php

Deremiah In CELEBRATION of MLK Birthday

2010-01-17T09:00:00.002-06:00

Deremiah has released a soulful uptempo song which gives praise to the celebration of Dr. King's Dream. But the truth is we all have a Dream and that Dream looks different for all of us. MLK clearly helps us to recognize what that dream may look like across racial, cultural and religious ...lines.

Deremiah's dream is to see War Cease and PEACE reset a new stage for world change. Sooo celebrate with us today as we usher in this US Holiday featuring Deremiah's debut song called "I Gotta Dream". If you haven't heard it you've got to imagine the JOY of seeing the world at peace instead of war. Keep smiling and expecting your dream to come to pass because you gotta dream. Thanks for all you do in love.

***Peace is Possible… watch for the picture of the children Hugging…these children attend the Peace Preschool at the Jerusalem International YMCA where they continue to bring together 120 children – Christians, Jews and Muslims, religious and secular, from home and abroad - in an atmosphere of peaceful coexistence.*****

YOU are invited to Join in the celebration by joining Deremiah's fan page... http://www.facebook.com/pages/Deremiah/438109990192

If you LIKE this video YOU are encouraged to share it with others!

Thank YOU Martin Luther King for having the courage to STAND for Peace!

PS
if you leave a comment underneath the song after you click mystore on the Fan Page it would serve as a great motivation to others who may want to buy it.

PPS
all purchases of the MP3 will include a donation of 20% that will go to At Risk Children. Thank you.

See More "I Gotta Dream" here:

Length:4:53

Deremiah CPE* Has the Impact Factor

2009-09-26T11:48:00.000-05:00

Deremiah CPE* Has the Impact Factor

Deremiah *CPE , Snatching At Risk Children Out of The Mouth of Poverty

2009-09-26T11:15:00.000-05:00

Deremiah *CPE , Snatching At Risk Children Out of The Mouth of Poverty

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-16T21:52:00.001-05:00

Angelica...you are such a beautiful human being...LOL...you know how much I appreciate what you have shared here today. You know I live to love purely and to know that I have touched your life is emotionally positive as I SMILE through reading your post here on the Huffington Post. What more can a man ask for than dear words like the ones you have written me here. May I continue to live up to your words and may I shower you with words that edify your very SOUL every day you live. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-16T21:46:00.001-05:00

I'm sooo glad to have GREAT MEN like you in my life Neil...what a beautiful thing it is to read your WONDERFUL words expressed in geniune sincerity. I'm sooo overwhelmed by all of the beautiful post to me on this article that I can only answer so many daily. Thanks to you the world is getting better in leaps and bounds and for your compliments I thank you. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-16T21:41:00.001-05:00

Heeey Lynne...what a tremendous blessing to get a high praise from the QUEEN of PEACE...It's always a pleasure to SERVE you and I thank you for saying such beautiful encouraging words to me. I hope everyone joins us for the PEACE campaign http://www.peaceinourlifetime.org/peace_day_21st_sept_2009

Read more at: http://www.huffingtonpost.com/gail-lynne-goodwin/serve-your-way-to-success_b_273471.html?show_comment_id=30473588#comment_30473588

We are soooo fortunate to have you in our lives and I'm sooo glad you love my PEACE!!! KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-16T21:37:00.001-05:00

Rikke you always inspire me to be my best and I sincerely thank you for your wonderful compliment shared toward Gail and me. Gail is a tremendous woman with GREATNESS within her. I thank you for all you inpart into my life...may you continue to Grow GREATLY. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-07T15:38:00.001-05:00

Heeey Alite...I appreciate your warm complimentary words. What would I be without friends and fans like you. You keep living boldly and you will see all of your dreams manifest. Thanks for all you do. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-07T15:36:00.001-05:00

Thank you Eric...I'm sooo glad you love my message and the ideas I communicate. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-07T15:34:00.001-05:00

Thanks for your beautiful words Ann Karlsen...You're the Greatest!!! KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-07T15:23:00.001-05:00

Heeey Rob Daniel's, you being an expert at motivating children yourself fully understand my desperation and hunger for not only AMERICA to STOP and make some adjusting changes for children but I also challenge the world to do the same. Almost everyone loves children but our love is sooo fragemented and seperated that our efforts can only end in a poor example of failure. Thank you for your passionate expressions which are sooo much appreciated and encouraging. I bow to you and thank you for all you have said. Now I know through what you do with raising the self-esteem of children I no longer STAND alone in my efforts but I have a friend and commrade who stands with me way off in Australia. I look forward to seeing you on the Oprah Show one day soon. Thanks again my friend. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-07T14:34:00.001-05:00

My dearest Mellstrom...thank you for your words of Blessing and may they come full circle to touch your life. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-07T14:18:00.001-05:00

Well Agnes Napenas I THANK you sooo much for always giving your self in SERVICE to those you meet too. I appreciate the words you posted and will cherish them as I hide them in my heart. I am humbled by what you have said and INSPIRED to continue in my efforts to SERVE others for world peace. KEEP SMILING...I love you.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-05T02:46:00.001-05:00

Heeey Alex, the way you SERVE others in the world of Social Networking is special too. Keep up the GREAT work. I now bless you as one of the Customer PASSION Evangelist people would be wise to get to know.
Read the Article at HuffingtonPost

Serve Your Way to Success: An Interview With Deremiah *CPE

2009-09-01T09:21:00.001-05:00

SERVING others is the only real way we can change the world.
Read the Article at HuffingtonPost

Great Customer Service from the Direct Response Marketing Team

2009-06-23T10:22:00.003-05:00

Every now and then you get lucky and surround yourself around a team of individuals who are more serious than ever about SERVING regular everyday people.

I'm soooo glad to share with you a team of my friends who make me prouder than ever.

Lee & Robin Collins

Erik Stafford

Mike Morgan

Alan R Bechtold

And yes I know these people personally and so you can say I'm bias. But anyone that knows me knows that I don't hold punches...I tell it like it is.

They are not your traditional internet marketers. But they are real people who really ---GIVE a CARE--- about the success of the individual.

They have bypassed the DESIRE to just sell people anything and they have also separated themselves from other questionable internet marketing types. One thing I can tell you for sure is that they truly are comitted to SERVING the greatness inside of each of us.

What would life be if we only looked at people like my former mentor and boss, Mary Kay Ash of the great Cosmetic MARY KAY products company said we shouldn't. She always said

"Never look at people with dollar signs in your eyes".

Furthermore my friends above are not sitting around talking about the mindset others have adopted during this time...which for the most part is built around complaining about what they don't like. They are not crying the blues about our current economy and using the overrated "R" word all the time.

If you're real serious about being SERVED and truly being taught about the real world methods of SERVING others to make a living...instead of trying to sell people valueless concepts that make them wonder what internet marketing is all about you should pay them a visit below at direct response marketing. You'll like their new way of thinking and it's quite refreshing compared to all of the other hype you normally hear about making a living on the internet...Furthermore you'll learn how to make a Life!

Tony V...Customer PASSIONATE Web Design

2009-06-19T20:34:00.003-05:00

Dear Friends...

it's not often that I blog but when I do you know it's about somebody special and someone who knows how to take care of CUSTOMERS really get's me geeked up. Today I got a call from a guy all the way from Europe who handles customers with great phone prescence. His name is Tony V. He impressed me from the very start because he wasn't pushy about why he was calling me. His interest in SERVING me as his Kingly Customer was very powerful. Tony V. and I spent nearly an hour and a half talking off and on about what he could do for me from a Web Design aspect. But what moved me the most about this guy was his Customer PASSION Evangelism.

What impressed me the most about Tony V., was his diligence and how he chose to handle me his new customer. If you're going to be a great Web Design consultant please take notes from Tony V.

THE 8 MAJOR THINGS ABOUT GREAT CUSTOMER PASSION THAT MATTER

*He was very polite

*down to earth

*easy to deal with

*willing to listen to his customer (me...LOL)

*Sent me samples of possible web designs

*listened to my critique of what he sent

*was open to talking with me about my long term interest

*up on the phone with me while it was in the wee hours of the morning and willing to stay up longer but I suggested he get some rest...I love a person who is willing to make major sacrifices for the customer

If you've read through this list you can easily under appreciate these skill qualities. But I'm sooo passionate about Customer PASSION Exuberance that I get pumped up everytime I meet someone who has a GREAT CUSTOMER SERVANT attitude.

So if you really want to get better at SERVING your customer take notes from Tony V. But if you really need a website designer give Tony a call. He'll do the research to get you the design samples you want to see and furthermore he's very, very dependable.

Is there anything else I can do to SERVE YOU?

Lovingly loving you Deremiah *CPE

PS
to reach Tony V. for some outstanding web design work that is affordable beginning at $149.00 see his information below. You can't afford not to deal with him and he even understands wordpress blogs. Tell him that Deremiah *CPE sent you.

PPS

Tony Valkov
/ Web Consultant

Phone: +1 (773) 661-3077
Business hours: 6am- 3pm PST

Toll-Free: +1 (877) 274-4549
Professional Online Services:
Web Design, Hosting, Marketing, Domains

www.DesignCyclone.com
Your online business consultant

need to get your mind right? ...by Pat Marcello www.blogging4boomers.com

2009-05-10T14:21:00.002-05:00

You know, in life, there are so many things that can mess up your head.

Really.

It could be small stuff like paying for a program you want to make work, but it just sucks and it's too late to get your money back.

It could be half-bad stuff like gaining weight.

Or, it could be really dark stuff that I won't dare to mention.

No matter what it is, you can't let it stop you! Nothing should get between you and what you want. Sure, it takes some time to readjust and to come to grips with what's happened or not happened to you, but eventually, you need to get back into life and kick its butt.

I have a friend, Deremiah *CPE. This guy has come through some tough times, but I have to say, you'd NEVER know it. He's one of the most upbeat and personable guys you'd ever want to meet. I met him as a member of my list. He wrote to me and asked me what he could do for ME.

That's unusual. More people ask me what I can do for them. I try to do all I can, but time is limited, you know?

But if you were on the call last Monday with Shawn Casey and myself, you know that's not a great way to go about doing things. Shawn says (as does Tellman) that it's more about what you do for the other guy. Deremiah knows that, and he's a master at making friends and influencing people.

Want to learn all of Deremiah's secrets? Well...

http://deremiahsmindsetintensive.com/mastermind/

What you can get from him could make you millions!

And it's all about attitude.

Just go and watch his video. If nothing else, it will surely make you smile.--

Pat

P. S. Caution: Deremiah's enthusiasm is infectious, so watch out! You might get so pumped up that you'll be working all night.

The above information was written by Pat Marcello...everything below has been included by Deremiah *CPE .

Pat's just a good ole girl full of SEO secrets and books she's written. But don't tell her I told you this...because it's a secret...(she's a real good internet marketing coach).

To learn more about this Queen of SEO & Blogging you can contact Pat right here on Facebook at http://www.facebook.com/video/video.php?v=1132282986411&ref=mf#/profile.php?id=734228276&ref=ts or at http://www.blogging4boomers.com .

While I fully suport what Pat put in this note she wrote this without my input or consulting me and then mailed it to her entire list of over 10,000 committed followers who believe in her AMAZING wealth of knowledge about the subject of Blogging. She's an amazing resource of knowledge and does work for a man who makes multiple millions of dollars a year on the web in the person of Tellman Knudson.

Deremiah *CPE is REINVENTING The POWER SERVE Tonight

2008-10-23T10:37:00.001-05:00

There are many reasons you should consider reinventing yourself and one I'll share for you right now!

http://www.doppelit.com/affiliates/jrox.php?id=13_1_tlid_2

Is the Successfool a Fool? The Illumniate Conference

2008-10-07T21:52:00.005-05:00

In the age of recessions and bombing market stock prices the Successfool, Alejandro Reyes is at it again. This California Social Web 2.0 marketing maniac is just up to no good in the eyes of some but many others beg to differ.

One things for sure he's taking a lot of heat for doing an Internet Conference he call's "Illuminate Conference" So what the heck is an Illuminate Conference and why should every failing, fledgling internet online business owner be there? Or why should every offline business owner who knows that they really haven't had a successful profit margin be there?

Well I'm not quite sure if I have all the answers yet but I'm going to the event to do a story. I have to find out why the Successfool thinks he's got the best option for anyone in the internet industry of anyone looking to cut their losses.

One things for sure he does have a panel of some of the leading. brightest, online internet marketers the world has ever known. Wth this much brain power in one roomhow can he go wrong. He has people like Joel Comm, Mike Farwell, Jermaine Griggs and a whole host of other creative types. Stay tuned as we do an article about why they're here.

So why is Alajandro fooolishly believing he can offer a conference seminar like none you've never seen? Simply Foolish

The Toilet Paper Entrepreneur Meets Deremiah *CPE

2008-09-30T22:54:00.003-05:00

Well you're the first to get the inside scoop right here from your Customer Passion Executive about The Toilet Paper Entrepreneur, by Michael Michalowicz. I'm not quick to promote just anybody but I had a chance to talk with Michael personally right before I went to the "Life's Golden Ticket" event where I was on stage with Brendon Buchard as he hosted an amazing show with John Gray and Marianne Williamson. Well what makes Michael so special?

When you've come to the end of your roll...

You see Michael brings the entrepreneurs struggle straight from the bathroom to center stage. If you think your experience has been crappy then I think Michael's the one man who can help you Re-think your business strategy. You see a great deal of your problems in the business world are due to how you use the last few sheets on the end of that toilet paper roll. The life of an entrepreneur revolves around how he or she boot straps there way along.

Michael spent a whole lot of time exploring who I was, how I make a living, who my contacts and relationships were just so he could figure out how he could best help me tell my Life Story to the group of people he's connected with. Often times people are just in search of you providing them with a whole bunch of media coverage especially when they are about to launch a book...fortunately Michael see's his role as a true Customer Passion Evangelist. Thinking on behalf of how he can help you create the best but at the same time use your roll of Toilet Paper in the most effiecient way.

Michalowicz, has an impressive way of thinking creatively and thoughtfully. I wouldn't dare ask you to read his new book based on this simple two cents worth of information I'm giving here but I would caution you to avoid reading just any ole book either. I believe Michaels book based on what he told me personally in an hour and a half conversation was very spot on. Now I'll be reading his book and then sharing with you the results of what I read. One thing he asked me to do when I give my review was to be blatantly honest. While Michael won't have to worry about that because my reputation is just too important for me to lie about what I find in his book. But if it's good I'm going to tear the last sheets from the roll of toilet paper in my bathroom and send it to Michael for his autograph.

Well get ready to go and check his book out soon since I heard he has hi TPE launch today. If you get the book shoot me an email and I'll reveal to our listening audience right here whether it's everything Michael says it is. I hope his advice is worth the last few sheets on my roll or else I'm going to have to call him up and tell him the books full of...yeah you know what.

Well this is your friend Deremiah *CPE and If I can do it I'm sure you can.

Your Servant,

Lovingly Deremiah *CPE

"The Power Smile" has hit Facebook

2008-08-12T23:52:00.008-05:00

I've been fortunate that for the last past 48 hours "The Power Smile" has been changing lives right on Facebook. The beauty of the power smile is that there really is power in it for everyone.

Most people don't realize how much power is available to them so they walk around with their heads down complaining about the life they are living instead of taking a proactive stance to bring more of what they want into their lives. Their is a vibrational harmony that resonates with smilers that you get to tap into when you're smiling.

What's almost amazing is all of the new stories and life experinces that are coming out of this whole thing...It's very powerful. The other day I was able to share Licia Berry an amazing woman from Facebook who has a very powerful connection with other people through out Facebook. So today I'm so glad that this "7 Day Power Smile Challenge" is taking us to all time new heights. Won't you join us. SMILE.

Is there anything else I can do for you?

Your Servant, Deremiah, *CPE

(c) 2008 by Deremiah *CPE, Customer Passion Executive Deremiah *CPE, Customer Passion Executive. A "Top 25" Marketing Expert on Marketingprofs.com. This Nightingale Conant Award-Winning Speaker, Artist & Inventor, has shown hundreds of Customer Passion Evangelist, CEO's, Consultants and Sales people how to use his simple but tremendous techniques. Using the Servant's Mentality to expand the footprint of many companies as he increases customer relationships and simultaneously helps At-Risk Children in the communities where you do business every day. Reach Deremiah at http://www.byderemiah.com/ .

Daaah--- The Faster Webmaster "Driving Customers Home"

2008-08-12T09:21:00.002-05:00

Hey guys "The Faster Webmaster" did an amazing cross country Teleconference for his online Customers. Why is that cool? Because he could have just held conversations with his family on his drive back through Florida. He could have just had a nice drink and a burger and listened to some old Funki Dean Martin music on his drive back in...but no---he was thinking about the customers on his list....he was thinking about how he could add "Drive back" value with major giving his customers ideas into the Frontal lobe of his great mind... he was thinking about how he could do something that had never been done before by an internet marketer.

But instead he offered his Thirsty online customers a cool drink of the Deep thoughts of the Faster Webmaster. Why? Because he truly understands the importance of customers not understanding how to become internet marketers...Yes Erik Stafford get's it! Customers need to be led along...held by the hand like little children who need to be comforted and cared for.

Here's what I did: I set on the phone call unbeknownst to him just chillin'. I wanted to see what is that guy going to do with this one and a half hours of uninterrupted broadcast while driving.

Well what he did for his online customers was just short of spectacular in my eyes. Here it is five days later and I'm posting to my blog from memory only...(I could have used the 12 pages of notes I took but I'll save that for a follow up post if I have time).

The good news is Erik provides up close and personal guidance. Sharing things with you that most internet marketers won't share because it's all about the MONEY BABY gurrl.

But not with Erik. With Erik it's all about YOUR LIFE, it's all about helping YOU Get through the confusion, it's all about helping you break through the struggle.

Is there anything else I can do for you?

Your Servant, Deremiah, *CPE

On Facebook We're Doing "The Power Smile"

2008-08-11T12:10:00.019-05:00

Like the power of electricity, Licia Berry's smile is full of electric energy. Sending warm currents of joy everywhere she releases it. Licia knows how to use The Power Smile. Over the next couple of days we'll show you how to influence the world and take back your future all for FREE because it's in your smile…

For the last couple of days on Facebook we've had more Power Smilers than you can imagine. Who are ---Power Smilers---? Power smilers are people like you and me who are celebrating their ability to use "The Power Smile" in their favor.

You see while we all smile very few of us use the smile to the best of our ability. Very few of us recognize the TRUE Power of "The Power Smile" .

So let me introduce you to my First Power Smiling guest. Her name is Licia Berry but I call her Licia "The Magnificient" because she has a wonderful spirit and a great attitude for living life in a very PASSIONATE fashion.

"Licia is a recognized WiseWoman, soul-tender and bridger of worlds, who teaches others how to reclaim their joy and purpose in their lives through her writing, art and spiritual teaching practice. Called a “True Human” by her indigenous contemporaries, she joyfully stretches to the spirit realm while having her feet firmly on the ground; her most passionate message is to love ourselves unconditionally."

If you'd like to know more about how Licia Berry serves her customers and inspires women to live more powerfully with PASSION check her out on the following links. http://www.womanseed.org/ or http://www.liciaberry.com/ .

Today is your day to use the Power of your smile to redirect your future forward. Be proactive and recognize the power within you to influence your future has arrived in "The Power Smile".

Is there anything else I can do for you?

Your Servant, Deremiah, *CPE

The Power Smile

2008-08-09T18:48:00.003-05:00

Like the power of electricity, your smile is full of electric energy. Sending warm currents of joy everywhere it's released. The Power Smile will show you how to influence the world and take back your future.

It's in your smile…

The depth of what kind of person you are is in your smile. If we could ask Leonardo Da Vinci about the magic of the Mona Lisa he'd probably never tell, but the secret is… it's in her smile. There trapped underneath the skin and locked in the muscle is a secret that's been hidden for generations inside that little smile of yours. So if you have a minute, I'd like to introduce you to my little friend that is more influential than a dozen Mona Lisa's in all the museums in the world.
How the smile influences…

These days, everybody's talking about influence from Dr. Robert Cialdini, who wrote the book "Influence" to my friend Dave Lakhani author of "Persuasion". But the way you influence the world, your life, and your entire future are all rolled up and hidden inside that smile of yours. All of your joy, all of your happiness, and every bit of your enthusiasm can be unleashed at your own will. You have so much control over where you're going and how fast you'll get there, you might be surprised.

Get your smiling benefits…

So what are the benefits of the Power smile? There are many, but one major influential benefit is that you can change and alter your emotional state. That's right you can influence how happy you are. Everywhere I speak to audiences they're impressed to know they control the ---Happy Meter--- inside of themselves. Soon you'll be practicing this virtually unknown little secret all the time. When people ask me why I smile so much, I tell them "because smiling triggers and releases endorphins in the brain". And that release sends a wave of happiness through out your entire body.

Power smiling builds your self-esteem...

There are many times you'll be standing in front of a mirror today so let those be the moments you Power Smile. In the bathroom at home, school or work, look at yourself… Power smile and accept that you're changing your future smile by smile. Each smile at yourself builds inner confidence, and every smile at anyone else builds stronger relationships. Now when others smile back at you you're on the road to greatness. Soon enough, you'll find yourself smiling all the time and feeling so much better. Smiling carries with it the Law of Sowing and Reaping and the Law of Attraction. As you sow smiling you reap the harvest of smiles from others, and this in turn builds up your self-esteem. You begin to attract to yourself those who smile and I've found those who smile often are so much easier to get along with because they're happier.

Are You Smiling yet?…

So why do people ignore this small but secret weapon? I'm not sure, but if you knew that smiling could immediately lift the state of your emotional being you'd be doing more Power Smiling more often. Try it and share your experiences with me at deremiahcpe@gmail.com .Remember there are no real problems only a failure to be more creative than we've ever been. If you invent your opportunity, you'll create your future.

Is there anything else I can do for you?

Your Servant, Deremiah, *CPE

(c) 2007 by Deremiah *CPE, Customer Passion Executive Deremiah *CPE, Customer Passion Executive. A "Top 25" Marketing Expert on Marketingprofs.com. This Nightingale Conant Award-Winning Speaker, Artist & Inventor, has shown hundreds of Customer Passion Evangelist, CEO's, Consultants and Sales people how to use his simple but tremendous techniques. Using the Servant's Mentality to expand the footprint of many companies as he increases customer relationships and simultaneously helps At-Risk Children in the communities where you do business every day. Reach Deremiah at http://www.byderemiah.com/ .

The FUN-damental's of Out Door Learning

2008-08-03T17:55:00.007-05:00

Juliet Robertson, unleashed a Great bit of insight on Facebook today about the value of how children learn by posting a video called Get' em outside http://www.youtube.com/watch?v=wRR1feHqZPY This is most definitely something we should all be doing more of to help the child customer learn easier and faster. But the same rule could be applied to the adult customer employee.

When I was involved with the Chicagoland Chamber of Commerce "Workforce Education Committee" we were always looking for ways to get corporations to partner with schools so that children could leave the stale environment of class and take a journey into the real world.

Now if your business isn't finding ways to implement these kinds of things to get children involved in Outdoor Learning you're missing a ---HUGE OPPORTUNITY---. Furthermore if you're not allowing your employees to get away from their stale indoor environment their not learning anything new either...so GET' em away from the office and Get' em into outdoor learning. Did you know some of the greatest thinkers of our times took long walks to open up the mind.

Juliet's an expert at this kind of stuff, winning a Winston Churchill Fellowship for her ideas on the subject. She's great at helping others appreciate the contributions corporations, entrepreneurs and schools could play together with this and have a lot of FUN doing it. Go to her website on http://www.creativestarlearning.co.uk/ .

Here's the moral of the story...Great Education occurs when we find our PASSION...leaving the drudgery of the old paradigm behind in search of the New paradigm "FUN WORK" ---so Get' em out doors and let your workers have some FUN. That's FUN-damental

Melissa Zollo could change your business if you only learn to listen better to your Customer. Now IMAGINE that!

2008-07-11T14:03:00.008-05:00

Okay...let's just say I'm on a roll today and if you've got a minute I'd like to introduce you to one of the most amazing women on the planet. She is someone who I'm very proud to say is also my friend but that in no way contaminates my opinion about her. In her own rite she is quite a phenomenal human being. In my point of view she does qualify to be put in my Customer Passion Evangelist Hall of FAME. Melissa Zollo is her name helping you to IMAGINE is her game.

Why would that be of a great benefit to you if you're having trouble with your Customer Service? Well because Melissa understands THE POWER ---You now have in your possession--- but the very same power you may be using to work against you in a very important Customer relationship.

Melissa's well beyond the expertise of teaching you the mere gamesmanship of creating fantasy's. She'll show you how to live more in the Present Moment with your Customer. How could this help you add value to the client relationship? Well I'll tell you right off the bat, most customer to employee relationship is destroyed because some employee (maybe yours) is refusing to live in the moment as they serve your customer. How could living in the moment make for a better Customer Experience?

I can easily tell you that customers are really deeply and passionately into the moment of the experience when it comes to making a purchase. I'd almost be willing to take some criticism here by saying they are ---almost in a trance--- during the buying or purchasing experience. One false move or phony desire to extract their wallet out of their purse or pocket without tending to their interest in a way that is genuine could easily have you pegged as a pick pocket or pick purse, a snake oil salesman or a fool in the mind of your customer.

How can Melissa Zollo help? She can easily teach your staff how to IMAGINE ---Living in the NOW--- as they serve your most precious financial donor of your enterprise...your loving customer. Sorry I have to go and serve one of my clients. I can assure you they are under my protection because I'm imagining how wonderful they'll perceive this experience.

Is there anything else I can do for you today? I love serving others

Your Servant,

Lovingly Deremiah *CPE
deremiahcpe@gmail.com

PS
Sometime in the near future
I'll share how to improve on
listening better and how it pays
huge dividends.

PPS
you can reach Melissa Zollo at
http://www.presentmemory.com/
and tell her I sent you.

Who is Melissa Zollo?
She conducts "Dream Your Life into Being" teleseminars and powerful audio programs like: "Discover the Power of Imagination," "How to Unleash the Power Within and Attract Money," and "Melissa`s Secrets on the Law of Vibration." Her eBooks include 3 volumes of "Daily Appetizers for Making Life a Feast." enjoy with a smile and live happier.

I hated endorsing books until...

2008-07-11T13:17:00.003-05:00

You're not going to believe this but there was a time when I did not fully understand the advantages of why I should be endorsing books. I'm such a shameless promoter of others because I'm always looking for an opportunity to help them out.

Like my friend Sharon Aynn who recently launched her book http://www.createyours2.com/bonuses.html . I offered to help her out first of all because it really is a good read.

But endorsing books for friends like Sharyn really should have some overall impact for everyone involved. Now a days most people just jump right on the band wagon slanging there endorsements here and there without any consideration and respect for their own name.

So why would my stance on endorsing books like Sharyn's http://www.createyours2.com/bonuses.html change?

Because most people are not expanding their education through reading books. Very few people use their neighborhood library to expose themselves to greater knowledge. If my Godfather Brian Tracy, is correct in his assessment of peoples lack of determination to read then I feel obligated to do so.

Do you remember when you were a child or even as an adult you were about to cross a busy street and found a crossing guard at the cross walk. How did that make you feel? Hopefully you felt secure and protected. You knew that crossing guard would assure you of a safe clearance and that's how I see my responsiblity.

As an AMAZON book critic and a Marketingprofs Top 25 marketing expert I feel obligated to assure you of what books out there are worth your time. If you're like most people you're very busy and the world is constantly changing so I say to you today...Let me be your crossing guard. To expose you to books you should consider. Next time I'll tell you what my favorite book of all times is and why you should get you a copy. Have a great day.

Is there anything else I can do for you? I like serving others.

Your Servant,

Lovingly Deremiah *CPE

I like you because together we can make the world a better, happier and Fun place to live.

IMPACT Factor, by Ken McArthur...is it worth it?

2008-05-15T22:47:00.005-05:00

Hi friends,

Ken McArthur has released a new book called IMPACT and I can't give you 3 good reasons why you should buy the book.

But what I can do is give you 21 reasons why you would be virtually insane not to consider this new BestSeller and that's not to include the Bonus overload he's offering.

If you don't invest in your life through this book that just means you must've missed the entire list of benefits and the content in the book. Well I got them and it's great.

So how would you love to reach millions of people?

If you'd like to cut through the clutter and reach your ideal target audience, so you can get your ideas, products and services in front of millions, then I have some great news for you!

http://theimpactfactor.net/?id=478

You see, Ken McArthur has just published a book that is perfect for people who are on a mission to reach the masses.

Even better ...

Ken is handing out thousands of dollars worth of bonuses and even zero cost tickets to live events to people who order his book, but even if you DON'T want Ken's book, you can still make out like a bandit and invest NOTHING.

Ken is handing out some amazing tips and resources, with audios and videos from some impact building experts which you can down load INSTANTLY right now.

http://theimpactfactor.net/?id=478

Small Business Owners, Authors, Speakers, CEOs, and champions of worthy non-profit organizations need to be successful. But what do all these people have in common?
Right! They all need to reach an large audience.

David Shenk, in his book "Data Smog: Surviving the Information Glut," states that in 1971 we were exposed to an average of 560 advertising messages per day. By 1997 that number had grown to over 3,000.

Today conservative estimates put it at over ten thousand!

That's each and every day!

Think about it: Every time you flip through a newspaper or magazine, you encounter hundreds of ads. Add to that everything from TV and radio ads to product placements, billboards, direct mail and postcards, ads on the Internet from every direction(an hour of surfing on the web can easily yield more than a thousand ads), ads on the sides of trucks, vans, signs hung on telephone poles, telemarketing ads, door-to-door salesman, the list goes on.

You can easily see how they add up quickly!

http://theimpactfactor.net/?id=478

Everywhere we turn we're being bombarded with ads from any and every direction.

And that's a BIG problem.

It's one of the reasons why businesses that always found iteasy to turn a profit are starting to see their customer base dry up.

They're finding it increasingly difficult to maintain their growth, even seeing income they once took for granted shrivel up and die.

And forget it if you're a newcomer to the entrepreneurial world.

The odds are stacked higher against you than they ever were inthe history of mankind!
But more importantly, you need to cut through all that clutter out there and get your message delivered, and more importantlyacted on!

Ken McArthur, just spent a solid year researching and mastering the problem of how to get your ideas, products and services noticed, and make sure that people spread your message to the masses so that you can have a personal impact in a world that doesn't always want to pay attention.

Ken shares exactly what he discovered in his new book, Impact: How to Get Noticed, Motivate Millions and Make a Difference in a Noisy World.

http://theimpactfactor.net/?id=478

Ken surveyed THOUSANDS of people to set up his system through the MBS Internet Research Center, so you know this is GOOD.

Grab thousands of dollars worth of bonuses and even zero cost tickets, plus amazing tips and resources, with audios and videos from some impact building experts which you can down load INSTANTLY right now.

http://theimpactfactor.net/?id=478

Is there anything else I cand do for you?

Your Servant, (Because you deserve to be HAPPY)

Lovingly Deremiah *CPE
Motivating SuperSTARS just like you!

Deep Thoughts of a *Customer Passion Evangelist: I Watched Ben Mack teach me one of the most Amazing Branding Tricks ever!

2007-10-07T11:44:00.000-05:00

Deep Thoughts of a *Customer Passion Evangelist: I Watched Ben Mack teach me one of the most Amazing Branding Tricks ever!

International News: The Kelikian Experience Part 2

2007-08-05T18:36:00.000-05:00

Hi, this is Deremiah *CPE,

I'm back to tell you about part 2 of "The Kelikian Experience". I've already received some emails from others who have appreciated how "The Kelikian Experience" is a great example of how to Evangelize your Customers with Passion but many want me to continue with the story so I will.

PRINCIPLE # 1 PROTECT YOUR CLIENT

What you've probably picked up so far in the story about "The Kelikian Experience" Part 1, is that Dr. Armen S. Kelikian is an EXCELLENT Customer Passion Evangelist. So let's review real quickly and pick up where we left off. Remember in part 1 of "The Kelikian Experience" we discovered multiple basic benefits for how an *CPE like Dr. Kelikian ---Serves to Protect The Customer--- like a client. Most of the benefits were hidden in the story of the text but let's peel some of this back like an onion to reveal what's really taking place here.

Did you pay close attention to the details? Because if you did you were able to see a great deal about that customer protection. But let's pause for a brief moment to reflect on what a client is. A "Client" is someone who is under the protection of the company that has secured the customer for their business interest. Another way to put it is when I want your business (which means I want to make you my customer) I go out of my way to assure you of certain protections... that's what Dr. Kelikian did and that's how he uses "The Kelikian Experience" to work as a Win, Win, Win for all concerned. I'm not even sure if he understands in every way the kind of emotional impact he's having on the customer. And I have to admit from a certain level of experience when you really become "The Servant" of the customer and you've done this for years it becomes automatic...you just become extremely Passionate and compassionate for your customer.

ATTRIBUTES OF "THE KELIKIAN EXPERIENCE"

Dr. Kelikian is a smart physician who serves his customers and secures his customers protection. So he brought me underneath his protection showing me the attributes of "The Kelikian Experience". And if you're following closely you will see that these are the following attributes of "The Kelikian Experience": He made sure that I was examined properly (and completely), he was passionate, warm, gentle, cordial, used a little humor at the right time and when you view below you'll get to see how he uses the next attribute...his great knowledge to educate (me) the customer and engage his assistants to rally around me. Through the rest of his staff they continue the perfect group hug (with the customer in the middle) to show the customer that they love ---not only the work they do--- BUT that ---they LOVE the customers they Protect--- and this is why I call it "The Kelikian Experience". So let's continue with part 2 of "The Kelikian Experience" where you'll find me in the office of a Northwestern Surgeon and Clinical Professor by the name of Dr. Armen S. Kelikian right after the initial examination...let us continue here.

SHOW YOUR CUSTOMER AS YOU TELL THEM...(this is a visual generation) ASSUME ALL OF YOUR CUSTOMERS LEARN USING MULTIPLE INTELLIGENCES...
As you remember Dr. Kelikian just sent me through a quick battery test to determine that what he saw on the MRI ---reflected what was still going on in my body--- as I stood in his prescence (in his office on North LakeShore Drive in Downtown Chicago). And that's the genius of how you know you're in the presence of a Great Orthopedic specialist...when your doctor goes the extra mile to make sure that the medical scientific readings on the computer reflect the muscular physical responses of the body that's in front of him. Because there are times when the technology used to measure a bodies general functions may be different than what is being observed.

So Dr. Kelikian then decided that it was time to not just tell me about the surgery (as my previous orthopedic doctor had done) but he dealt with me in a very diginified manner of which I consider this to be part of the excellence he has taken to craft "The Kelikian Experience". So he pulls out a three page article outlining the surgery in detail including a ---full explanation--- of what he was going to do. Even scribling notes on the document for me to take with me. The document was full of content but also containing multiple drawings of the surgery. In this one generous act of educating his client he covers the three-fold principle of teaching using ---The Three Legged Stool Technique---. Always be sure to explain using a method that touches the Audio, Kinesthetic and visual learner especially when you're unsure of how your patient learns. 1.) Dr. Kelikian's oral explanation appeals to the "Audio Learner" in me as you listen intently to what he says, 2.) The physical presence of the document ---which is tangible--- and used for the purpose of being held by the patient appeals to the "Kinesthetic Learner" in me (now I have something to touch) and 3.) finally the images and words on paper simultaneously all appeal to the "Visual Learner" in me.

The error of the previous doctor was that he only assumed that I was an audio learner trying to explain a very visual experience using one aspect of the three-legged stool of learning. Always remember a picture is worth a thousand words. Use the three-legged stool of learning like Dr. Kelikian and then you'll slowly approach achieving "The Kelikian Experience". Even in Branding a smart company uses the artisitc design of their logo to appeal to the non-verbal instincts by creating visual anchorings that they are trying to set in their customers subconscious.

CREATE A GROUP HUG FOR THE CUSTOMER SO THEY NEVER SING ---"WHERE IS THE LOVE"---
Dr. Kelikian's group then stepped up to strengthen what he had set in place. Carol King an assistant for Dr. Kelikian for eleven years came in to explain the Pre-Op Surgery procedures. Giving me a document that was hard to misplace as it was several pages of pre surgery and post surgery instructions including pictures of what buildings the surgery would be in and where to park. It was quite an impressionable document and it was on Lavender paper which made it harder to misplace. Carol was very polite and made sure that I understood that I needed to go through this document. Dr. Kelikian's assistant came in to measure my calv's to determine if there was any shrinkage in the injured one. Then they had me complete the final pages on some paper work I needed to fill out with the front desk secretary. In the backroom there secretary Michelle G., was planning on making another effort to try and finalize the insurance for clearance to cover a surgery that needed to be put in place two days from our first meeting. "The Kelikian Experience" rounded itself off with a group hug when I received support from several other members of the group who all reflected that their one main focus and objective was to assure that I was protected and provided for. I hope you have learned something tremendous from "The Kelikian Experience". If you'd like to tell me more about what you grasped out of this article please send me an email at deremiahcpe@gmail.com .

Well I've got to go now but I hope to see you there where you belong at the Top! Will you join me?

Is there anything else I can do for you?

Your Servant,

Deremiah *CPE

International News: The Kelikian Experience Part 1

2007-08-05T18:00:00.000-05:00

Hey I'm Deremiah *CPE,

as a motivational speaker you know I like to talk about the value of exuberance and the power of being a true living, moving, breathing life force in your own destiny. While most people are narrowly involved in the active preoccupation of their own success I challenge you to go for it. You see to go after it is the only true way to grasp opportunities...especially those that have been laying dormant at the gateway to your life. Somewhere beyond your door post is the very thing you've been dreaming to see all the time. And I'm fortunate in that right now I'm extremely excited about what I'm going to share with you today. Because I have a wonderful opportunity to share with you from a totally different level than anything I've discovered on TV, DVD, CD... I mean NBC, CBS, ABC, CNN nor BET have the likes of what I've discovered in a little guy named Dr. Armen S. Kelikian. So tonight I'm going to show you something you're going to enjoy about some breaking news I'm the first to expose called "The Kelikian Experience".

You know periodically I like to step back and pull the wool off your eyes ---bring you something surprising and refreshing---so that you can really see things that normally you could only just wish to see or hope to imagine or dream about.

So let me get to why I've entitled this customer service adventure "The Kelikian Experience". Near the end of July 2007 I met a doctor who had the greatest bedside manners and knowledge I've seen in a long time. And after two months of drudgery dealing with HMO doctors believe you me I was ready for a change and "The Kelikian Experience" was the change I needed. In our day and age I've found more times than not that the Medical Care experience has not always been "very, very, good to me". And while I'm not going to get into the depth of the misfortune I've recently experienced I'd rather focus on the positive refreshing aspects that I enjoyed from "The Kelikian Experience" itself. But if you feel like sharing your nightmare concerning a bad HMO experience please shoot me an email. Otherwise just send me your positive responses concerning what you like or what you've gained from "The Kelikian Experience" by sending your email here deremiahcpe@gmail.com .

"THE KELIKIAN EXPERIENCE" THE FINEST CUSTOMER PASSIONATE EVANGELISM I'VE SEEN IN THE MEDICAL INDUSTRY...
Well I came to Dr. Kelikian in pursuit of "The Kelikian Experience" after I was misdiagnosed and sent through an exhausting nearly two month fiasco that left me limping for that same length of time. I was still not discouraged and just as persistent as ever to get to "The Kelikian Experience". When he met me in his office overlooking beautiful LakeShore Drive in Chicago it was quite oceanic. Dr. Kelikian, better known as Dr. Armen S. Kelikian, (a Professor and a Clinical Instructor of Orthopaedic Surgery at Northwestern University Medical School here in Chicago, Illinois http://www.ibji.com/physicians/kelikianmd.htm ) comes from a very proud tradition of medical doctors and has been beyond excellent through out the whole process. He's also the surgeon for the Chicago Bears and the Chicago Blackhawks professional teams. He was referred to me by my dear friend and college buddy, Brian McCaskey of the Chicago Bears.

BE WARM WITH YOUR CUSTOMER AND LET YOUR INTRODUCTION BE KIND...
As Dr. Kelikian came into the room he was very low keyed but a warm introduction and his assistant on the heels of his feet. He asked me what was the problem of which I informed him that my Achilles was torn. He looked at the injured ankle and then like a classic physician of his stature looked at the good ankle. (my previous primary physician did not do this) Sure enough he said that's what it looks like. He asked me if I had an MRI and he politely asked to see it and then politely excused his self to go and view it.

A quick few minutes and he was back in the room and agreed with the diagnosis. But even in the event of knowing it was torn he could have started talking about surgery but little did I know at the time I was dealing with a seasoned doctor of great professionalism...yes, I was experiencing "The Kelikian Experience".

BE GENTLE BUT PASSIONATE WITH YOUR CUSTOMER AND HAVE A SENSE OF HUMOR TOO...
He was slow and gentle taking me through a battery of test to assume the level of damage and recovery since it had been two months. Sort of like a first date..."don't move to quickly and share as much as you invite questions". Here is where I had the opportunity to take notes as I examined the examiner for myself. Yes I found that Dr. Kelikian was not only warm and polite but he too also had a lovely since of humor. Asking me to get up on the very good ankle, which means to rise up on the front pad of my foot to see how long I could hold up my body weight (which reflects the use of a good achilles)...this was rather easy to do as Dr. Kelikian complimented me on the size of my Calv's (they are unusually massive reflecting the power I use to get out of them when I played NCAA Division III football at North Park University) and then he said in a casual light hearted way with a smile in his voice..."humor me and get up on the bad ankle" Of course I almost laughed (lol) as I tried to rise up on it knowing that it was utterly impossible. But I found it sure was a nice way to say to me indirectly that if you can get up on that bad ankle with the torn Achilles Deremiah, then this will be like watching Jesus walk across the water.

I'm going to continue with part 2 of "The Kelikian Experience" so please be sure to pick up where you'll learn what else Dr. Kelikian does well when you read...

...SHOW YOUR CUSTOMER AS YOU TELL THEM... (will be where we pick up)

Well I've got to go now but I hope to see you there where you belong at the Top! Will you join me?

Is there anything else I can do for you?

Your Servant,

Deremiah *CPE

PS
don't forget to read "The Kelikian Experience" Part 2

Deep Thoughts of a *Customer Passion Evangelist: Protect your customers and improve customer relationships by changing your attitude filter every 12,000 smiles!

2007-05-21T23:15:00.000-05:00

Deep Thoughts of a *Customer Passion Evangelist: Protect your customers and improve customer relationships by changing your attitude filter every 12,000 smiles!

Ben Mack-A-Licious: Think AGAIN...THINK DEEPER...Chapter 1

2007-03-22T10:52:00.000-05:00

Hi you,

it's me again...but this time we're going to go deeper.

Yeah I thought we'd move on to Chapter 2 today but something's bothering me about "Think TWO PRODUCTS Ahead" by Ben Mack. One things for sure after today's rant you'll be thinking a whole lot differently. Do you wanna think differently? Do you really want to go deeper? And if you do are you ready for this?

Well I hope you got the book by now. If you haven't you'll just have to take my word for it. Personally I'd rather read it for myself. There's something intimate about reading that you can't get any other way. Eyes glued to the page, minds completely focused and your cerebral working at maximum capacity. Visual mental images taking on their own organic structures. Do you feel me? It's very uplifting. It's the only way to develop a beautiful mind.

Well here we go...Chapter 1 (a little deeper)

Title: Pool Hall Wisdom

In chapter one Ben Mack makes sure to note "I assume you're able to attract a customer and get a sale". This is a very simple but powerful comment. Don't you dare under estimate where it can take you. Why? Because if you can't attract a customer or get a sale DON'T even try to Think TWO PRODUCTS Ahead. If you do you're wasting your time.

This is a pretty interesting bit of Pool Hall Wisdom here. And you might think that I'm over doing it but here's the truth. Have you ever played pool? If you have, you know it's about knocking balls into the pocket. And if you can't get balls in the pocket, there's no sense in contemplating two shots ahead.

I make a motion that Ben's next book should be "Make One Shot Right Now! What to do before You Think TWO PRODUCTS Ahead".

Life, branding, marketing and pool all require that you learn how to make the first shot.

In other words the Mack-A-Licious, Ben is just trying to let us know that all the THINKING without selling equals "ZERO" on the bottom line. And zero to the bottom line is just down right unproductive.

BEWARE of advertising agencies that are more concerned with creating a powerful award-winning ad campaign for you then they are making you money. When it's all said and done you've got to be prepared to open the doors to the shop tomorrow.

Impressive logo's, letterheads, envelopes, shirts, TV advertisements and print campaigns are all great. But the goal is take care of your customers and clients. And if you do they'll buy what you're selling if what you sell matters.

Here's the Go Deeper PRINCIPLE

Chapter 1 principle #1:

Master the art of Thinking TWO PRODUCTS Ahead and don't forget to knock some balls in the pocket and make some sells.

Well I've got to go now but I hope to see you there where you belong at the Top! Will you join me?

Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

Mack-A-Licious: Think Two Products Ahead...Danger Chapter 1

2007-03-21T15:24:00.000-05:00

Hi you,

here's the rant you need concerning Ben Mack's latest book "Think TWO PRODUCTS Ahead". And let me be quite clear you only have to be warned of the apparent danger if you failed to heed the directive. Are you thinking two products ahead?

I'd be willing to tell you most of my clients are not. Actually most of my clients aren't even reading to advance their current knowledge. I hope you are. It's the only way to develop a beautiful mind.

Well here we go...Chapter 1.

Title: Pool Hall Wisdom

Watch out as Ben Mack gives a great bit of insight where he compares Marketing to a game of pool. If you miss this analogy you lose the game, the name and the fame.

His technique smooth. Similar to another Ben I like...Benjamin Franklin. But I'm in no way trying to make an equal comparison.

Truthfully there's only one Benjamin Franklin in my book and quite honestly there's only one Ben Mack and he's Mack-a-licious.

You've got to "Think TWO SHOT's Ahead" if you want to be a master at pool. Ask the old late great Minniesota Fats. Likewise if you want to be a master at marketing you can't be narrow minded, closed focus and short sighted. Furthermore you have to be careful about Short Term Decisions. Being a Long Term Decision maker here is so much better

I.E., you've got to be THINKING "down the board". That's putting it in Benjamin Franklin's terminology for you Chess or checker players. And in the hood everybody want's to be a player.

Ben Mack's a player too. He's a real cool brother that's got the game figured out. And while I can't exegite his entire 1st chapter because it's only 4 short pages long I can tell you the insight is worth the price of admission into Pool Hall Wisdom if you'd like to get in FREE tonight. I hope to see you there where you belong at the top. Will you join me?

Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

PS
Have you purchased the book yet? If you have you can join me right here at Deremiah Book Club. Thanks.

WARNING: The Most Amazing Ideas are coming out of "Think 2 Products Ahead"

2007-03-17T20:33:00.000-05:00

The following review is strictly my opinion of what I believe is one of the greatest books written on Branding in the last five years. My review covers everything from the book cover design/layout to the concepts presented in the book. So please be patient as I share with you the value I believe you should be gaining from every page whenever you decide to buy what I believe is one of the greatest books written on Branding. And you might ask what qualifies me to do this and I could easily show you my library with nearly $10,000 worth of books or refer you to some of the greatest authors of our times who endorse my words because it is my calling to speak greatness into your life. Well here is what I have to say and thanks for listening.

What Ben Mack has created here is not only to be read but to be re-read at least several times. At the end of every chapter is a workspace review section for you to work out the concepts discussed in the chapter. By designing the book like this Ben Mack reveals to us how passionate he is about his Customers learning what he knows. One things for sure most authors don't do this. But Ben Mack wants to be sure you get wisdom and not just knowledge from what he writes. He is not just interested in writing a well written manual with a wonderful title in an effort to make a whole lot of money from selling a book. Because from the very beginning of the book you can sense that Ben Mack is totally and sincerely interested in winning friends & influencing people by giving them sound advice. He is completely interested in investing in you and in causing you to establish yourself as a successful Branding machine in your own circles of business. And by doing this he is ultimately setting you up to invest in his future books by making you a Branding Champion who is aware of the principles of successful Branding. And I believe you deserve to be well educated by the best and after reading his book I've concluded that Ben Mack is one of the BEST.

I must admit with all of the books I've been reading as of late this one just so happened to catch my attention. The title is very thought provoking but so are the outer book colors. The colors remind you of the old school bus that use to come and pick you up and take you to school in the morning. You remember the cheesy colored yellow bus with the brown fake leather covered seats. The one that had the plainly dressed bus driver who said hello when you got on the bus, that bounced up and down as you traveled across town to get to school. For some reason this book reminds us of that bus, the one that pulls up on nearly every other corner across America. The bus with the black writing on the sides. This book cover wakes up those memories deeply hidden and tucked away from times passed. So before we even open the book it communicates something to us about the time when we were getting our foundational principles in education.

This book cover screams out Caution as it makes you reflect on the title words "Think TWO PRODUCTS Ahead". This is not a request it's a command or an order. And what's even more thought provoking is...WHY...should we Think TWO PRODUCTS Ahead (with
caution)? Is it because we are living in unpredictable times where businesses wish they had greater control over where they are going. It was so much easier when some one else was driving the bus. In this book Ben Mack helps us to learn how to take control of the wheel of our businesses.

As an infoprenuer I can assure you that things are moving so fast and out of control that most major corporations and small business people are not really thinking two products ahead. When do you have time to Think? I mean really relax and Think about what you're doing. For one thing most people don't have time to Think and it's not because you don't have time. Your time is just eaten away by all of the other commitments you have made. And then there are others who are still trying to figure out why their last idea didn't work.

Among the baby boomers not many can afford to take out time to think now a days. To think for most is a luxury...but the embedded words on the bottom half of the book cover make you Think and THINK again. Because they're powerful words written on white pieces of shredded paper. Probably paper shredded in the shredders of the Big Advertising agencies by staff members who don't won't you to see what's been written. And if you're not reading much I guess they truly don't have much to worry about anyway. So open your eyes up and read the things Ben Mack is saying so that you can at least began to see what is available to you and at least then you'll have some peace of mind about where you're going.

Ben Mack the author and creator for the ideas in this book is no amateur at Branding, Brand Strategies, Idea Creation (brain storming) and most interestingly magic. So why is this important to you? Because if you want to be explosive in your sales or your marketing and Branding you've got to have a balanced approach...You must become part analytical and part creative in your Branding concepts.

And Ben Mack knows the information he's sharing with you is classified information that ONLY the real champions of advertising get to see and that was one of the reasons I liked reading the book "Think TWO PRODUCTS Ahead". If you want to be ahead of everybody else then you've got to do what everybody else is not doing. Most of your friends, business associates and your competitors are not thinking two products ahead so why don't you do that? And put yourself out in front of everyone else.

And please don't read this book because of what I'm saying because neither Ben Mack or the publishers John Wiley are giving me any commission on the book at all. But I believe Ben Mack really does know what he's talking about. Well if he doesn't know what he's talking about why did Cingular hire him to help them with their business or better yet how did he manage to take Yomega Yo Yos from $8,000,000 a year to over $110,000,000?

It's because he understands something quite substantial about the world of branding and advertising. He knows what motivates customers to buy. In "Think TWO PRODUCTS Ahead" he'll show you how you can attract more customers with the things he's learned while working on the inside of some of the most successful ad agencies in the world. The concepts he shares in this book are normally kept secret, prohibited from disclosure in most companies.

Now let me tell you about the book. It's filled to the brim with page after endless page full of illustrations, graphs, images from his power point demonstrations, venn diaghrams and more ideas than his e-book contained which he sold online for $197.00. He can prove the book earned him over $43,000 dollars which is why I believe the publishers at John Wiley saw real potential value in putting the book out on the market again for people like you and me to buy it for less than 8% of what his online customers paid for it. Now that's taking candy from a baby. As a matter of fact that's the good news! You or I don't have to pay $197.00, to get what everybody else did. But I guess that's the cost of being an early adopter. And here's what else you'll get:

A great forward by Mark Joyner, who's a very well known author and marketer in his own right. In this book Ben Mack debunks the normal thinking about how Branding is seen. He refutes concepts that most Brand Managers get caught up in. Like putting too much monetary value on the hue or color of your logo.

Ben Mack thinks that your Brand Essence and getting to the core of what your Brand Essence is all about is way more important, way more valuable and heck of a lot more beneficial to you from an investment stand point than pouring your money wastefully into some of the accessories of branding.

His communication style is clear and easy to follow from the beginning right down to the very ending of the book. With examples on how to create legendary branding. The Thinking Two Products Ahead helps you to consider where you're going versus just moving. A lot of business people and companies are moving and doing with out considering whether the other products are going to tie into the product, media and advertising campaign.

Ben Mack gives you instructions on how to get there, how to uncover your brand essence, how to see if your marketing tools are all working together for you. Midway through the book Ben Mack talks to you about the Five Basic Positions you need to master in order to project your company, your products and your services into the future. He lays it out for you on a spreadsheet and helps you penetrate your market far deeper, more better and at a level that's way more passionate and fulfilling than anything you've ever created for your client. You'll develop the less is more paradigm and your customers will love you more for it. In a nutshell I really enjoyed the book.

Finally Ben Mack offers us some structured creativity and great tools on how to frame your concepts. Again most of this information is the kind of information you would only get if you went into a top advertising agency undercover. It is my hopes to interview Ben Mack personally and I'll be going into the book with a more complete chapter by chapter profile on the blog "Deep Thoughts by A *Customer Passion Evangelist" beginning March 19th. I'll see you later.

Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

PS
WARNING:
I must also say that there is one part of the book that does warn you before it begans to expose you to some ideas and language that is more for mature audiences. Because Ben Mack does prompt us on it I must say he is a lot more considerate than other authors I have read who drop ideas without concern for their reading audience. Thanks for prompting us Ben.

I Watched Ben Mack teach me one of the most Amazing Branding Tricks ever!

2007-03-12T21:39:00.000-05:00

That's right I saw Ben Mack teach me one of the most Amazing Branding Tricks ever and that's just the beginning. Ben flew in right from Amazon.com at a cost so affordable that you'd be crazy not to take him up on it.

That's right Ben came straight into my house, didn't pass go, didn't collect $200 and flopped his big ole butt right up on my Great Room table. Then he began to teach me some of the most heavily guarded secrets ever...straight from the advertising industry.

And as ---Douglass Rushkoff, Author of Coercion and Media Virus said about Ben's last book "As a result of this book, Ben will never work in advertising again"

Well for under $14.99 plus free shipping from Amazon.com I've been able to read Ben Mack's new book. It's really customer focused. As a matter of fact I've become infected by the Legend virus. A concept that is a part of every great marketing agenda.

Right now for a limited time only you can be personally trained by the guy who created the yo yo craze of 1998. Have you ever heard of it? It's where Yomega Yo Yos went from $8,000,000 a year to well over $110,000,000 a year. A couple of weeks ago he taught me how to Think TWO PRODUCTS Ahead and I'm not done yet.

Before I received Ben Mack's book from AMAZON I didn't know him from a can of paint. And I really didn't know what to expect from a guy that does magic tricks and writes marketing books. But what can I say when I create paintings & drawings and write marketing articles. Since I purchased the book we've become great friends. I just talked to Ben the other day about how I could gain more relationships and develop enough contacts to reach my $100,000,000 goal for children. And you know what? Ben's just as good over the phone as he is in his new book by publishers John Wiley & Sons Inc.

Ben showed tenderness and concern. He listened attentively when I shared with him what I do. He thought my concept was solid. And that the goal of teaching corporations how to reach their target markets through powerful community mission based ventures was smart. I share my dream with corporate executives. Showing them how to do what made me successful when I was voted one of the top 10 employees out of 7,000 when I was with an SBC/AMERITECH company. Ben also thought making connections with businesses like the one my idea conceptualizes was bold and noble. He thinks that company's who can keep their income circulating with in the communites they work out of helps them build tremendous leverage.

Now this is what helped me to understand that Ben Mack is really a Customer Passion Evangelist in disguise...his evangelistic talents became more pronounced when he asked me "what can I do to help you Deremiah?". But that's what Customer Passion Evangelist do...day in day out like clock work.

Case in point, Ben told me that I should share with everyone I meet the success of one of my primary organizations I'm raising funds for. What if I told you we take struggling kids from single family homes and make them college ready? We've got a kid right now whose being looked at by IIT.

I'm proud to say one graduate of Glenwood School is now running the entire office of DCFS in the state of Illinios. I have friends of mine who are sending me letters right now at 41W400 Silverglen Rd., St. charles, Il 60175, with Checks made out to Glenwood School, all because our children's lives are almost instantly turned around. I can't recall one child that has not showed that giving money to At-Risk children isn't worth it. Furthermore I donate my own hard earned money and volunteer my time to seeing that Glenwood School will be around. Now if you think At-Risk Children are worth it act now.

Warning: All Brand Strategist are not equal.

If you think they are you're in for a rude awakening. Please don't take my word for it when you can listen to Ben Mack today just by reading his latest Brand Strategies in his new book "Think Two Products Ahead". Thanks for listening I look forward to serving you. Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

PS
look for a future write up about more in depth concepts from Ben's book and maybe even an interview with the one and only Ben Mack!

What Went Wrong on the Porcelain Throne...tells from the Dark Side.

2007-01-22T16:40:00.000-06:00

On the Church of the Customer Blog I shared my comments about Scotts tissue with Jackie & Ben of the Customer Evangelist organization. My comment has to do with an add campaign that appears to lack a lot of appreciation from the customer. Please read that comment below. Thanks.

Hi there Jackie,

Hope things are going great for you and Ben. Read your post and here's my 50 cent.
Scott's is making a big mistake. Not describing to your customer why you want to extract any kind of personal information from them is always a bad strategic plan.
Approaching it without explaination kills the win-win opportunity you're trying to create for your customers every time. In the world of your customer sensitivity to personal challenges must always be done in a way that reflects fore thought.

Requesting personal negative experiences from your customer without an offering that reflects concern or an exchange for information that does not give something of equal value creates instability in the customer relationship.
Customers eventually walk away from a situation like this feeling empty wondering where's the *WIIFM...What's In It For Me.
With Scott's there's no WIIFM only *NIIFM...Nothing In It For Me.
Now repeat the the title
"Scott's Clog Clinic"

5 times and tell me what it sounds like? Sure enough...a tongue twister. hey that's an idea. Maybe a tongue twister campaign for their customers would have been more relevant.
At least this would offer your clients an opportunity to challenge themselves and at the same time compete for a prize that would gaurantee something of value at the end of the offer. Like we'll give you a nice prize for offering your tongue twister and an additional item of benefit for telling your story about your clogged up moments on the porcelain throne. Thanks1
Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

One Key to Creating Happy Customers or Customer Happiness as told by a former Accountant.

2007-01-19T19:53:00.000-06:00

On Wednesday, August 17th 2005 you got 6 keys. That's right I gave you six real simple keys to "Creating Happy Customers". If you didn't try one of these on your customer you missed a great opportunity to test the validity of waiting. Or if you failed to use any of these in any combination you're probably still kicking yourself but you can stop.

Because today I'm going to re-examine, I'm going to explore to the very core just one of these keys. Now if a former Accountant can lead the charge on this thing surely you can put it all together if you just remember the first key which was...

1) EVERY GREAT BUSINESS IS BUILT ONE TRANSACTION AT A TIME...

It's like building a skyscrapper you've got to "build it" from the bottom-up if you want it to come out right.

Everyday I meet business men, CEO's, Presidents and Speakers who want to "Knock their Customers SOCKS right off. They ask me how can we do that on a day to day basis? How can we get our sales reps, our secretaries, our managers to all buy into "Creating Happy Customers". Because isn't that what every business wants? "Happy Customers"! A customer you can impress before they digress will always confess you're the best.

Now customers lose interest real quick. Especially those you don't Evangelize.

You say you don't evangelize them? Then how do you keep them Happy at the altar of your business?

And what's your motivation for having an inspiring business, or for having "Happy Customers"?

You've got to evangelize your customer if you want to keep them. And you've got to evangelize them with ***PASSION*** if you want to make your most important customer happy...female customers are probably your largest category of customers. Women are the leading revenue spenders and one of the most important customers of this age.

So do you want to keep your customer? Now if you don't want to keep them ----STOP---- leading them on in this relationship where you're playing the field. Customers like geniune down to earth business reps that are into focusing on their needs. Customers really like to be made happy.

So most businessess have got the right attitude but the wrong interlude.

You can't come on to a customer without the ---right approach. Just like you wouldn't try to make a customer who loves C & W...*Country & Western listen to Polka, you cant' make customers like your business without turning them on to happy experiences.

Companies mess up when they put the trans-action before the satisfaction.

Real customer success grows out of your desire to see "Customers Happy". Again looking for the trans-action before the heartfelt service is really a way of delivering very immature service.

Every month right here on "Deep Thoughts of A *Customer Passion Evangelist" you're gaining the wisdom you need to make your "Customers Happy".

Remember most people fail miserably at this. They don't build their business from the bottom up. They just try to build from the top down. The reason most businesses fail is that they don't sell enough. It's goods and Services that are the key to growing business. But you can't sell goods and no one wants your services until you "Create Happy Customers". Shoot me an email and let me know what happened. Thanks!

Is there anything else I can do for you?

Your Servant,

Deremiah

Join the Procrastinators or Learn Customer Service from Tele-Evangelist TD JAKES

2007-01-03T22:00:00.000-06:00

You want to expand your customer base? How about increase your ability to have the greatest amount of control over the Customer, client relationship? Well if that's what you want to do with your customers it's really quite simple to be successful. As a matter of fact you can begin right now.

STOP WASTING YOUR VALUABLE TIME AND LET ME DO IT FOR YOU?
You could go searchin' on the web and hope to stumble across the right Customer Service answers or you could take the easy way out. Let me do all your work for you. That's right! I can save you a whole ship load of time trying to find the key attributes, principles and hidden secrets about customer service or you could choose to do what a whole bunch of people are doing these days.

Pro-Crastinate!

But remember that procrastinators don't win, they lose. Why waste your time when I'm available right now if you've got a few moments. You got a second?

That's right you can let me bring you some of the most interesting Customer Relationship concepts that work on your customers.

HAVE YOU EVER HEARD OF TD JAKES?
TD JAKES a well known Tele-Evangelist shares a lot of positive concepts through his message. (What's a tele-evangelist? That's a different kind of Evangelist than me) but in his case he still shares relevant solutions to the old Customer issues everyone is dealing with. And here's what JAKES shared that caught my attention today.

TD JAKES said "that consistent effort brings rewards".

Well let's transfer this highly spiritual theological churchy kind of a concept to Customer Relationships. You think you might be losing a truck load of customers because you're not consistent enough in your efforts to pursue them in an intelligent manner? Well if you don't think so I do. As a matter of fact I'd be willing to go as far as saying I'm positive you've lost a few dozen or more customers because of this.

Most people fail this one very easy practical aspect of taking care of the customer. Not because they really want to lose hundreds or thousands of customers but because they're not applying the rules correctly and more importantly consistently.

Are you looking for rewards?
Trying to succeed with your clientele on a part time temporary basis just won't bring forth the kind of rewards you're looking to gain.

If you won't to make major impact focus on your customer plan everyday. Not every once and a while. And why you're focusing I'm not afraid to tell you Go beyond that. It's time to began to practice consistency.

In the world of Great Customer Relationships and marvelous success with your customers consistent performance is at the very foundation of making that happen.

I think Jakes has imparted some great advice here without realizing that Customer Passion Evangelist like myself would be picking a grand harvest from the concepts he's planting. Thanks for doing something about your customer problem. And you'll pat yourself on the back soon thanking yourself for being consistent. Is there anything else I can do for you? Sure it is! Just tell me.

Your Servant,

Deremiah, *CPE
*CPE---Consistent Performance Expands

I know it's your Video, I know you're the leading actress or actor but this year "Make your Boss your #1 Customer"

2007-01-01T13:56:00.000-06:00

Happy New Year to you too!

I was meditating this morning. Trying to figure what would be the most valuable idea to kick this New Year off with my customers. It seems everyone is reflecting on the previous year during this time. But the years gone and it's time to take action.

Skip the New Year's Resolutions it's time to change habits. It's time to stop the talking and let's get right down to doing the great things our customers love. Yeah you got to know how to please your customers.

If you're still with me shift your gears and think about it.

Last year you were the leading STAR in your video. You took the Oscar and your boss probably won the best supporting Star alongside you. Now that's not too bad but I'm gonna show you how to get more mileage out of that Yugo. You go and do something to make it different. You go and make your customer really, really happy.

Well in the words of the infamous James Brown why don't you "Give it up and TURN it a loose". That's right let your boss win the Oscar this year. You still with me. I mean this...Make your boss your #1 Customer. And then don't forget the customers King. Make your boss feel like royalty.

Don't talk about going the extra mile...this time "Do It".

Stop the video, fast forward.

That's right! Fast forward!... instead of looking back at the previous year let's FAST foward so we can use Stephen Covey's beginning with the end in mind. You there? Great! Let's imagine. What do you think that big brain in your head is for? That's right we're going to imagine. You and me are going to use our IMAGINATIONS.

So Imagine today is December 31, 2007 and the calendar's about to roll over into 2008. What did you do to make it an Oscar winning year for your boss?

Now with that in mind I won't you to take a piece of paper and begin to right down what you did to make your boss win the Oscar for this year. I know it hasn't happened yet, I know you'd rather not be doing this today but let's just get it out of the way. Remember lifes a self fulfilling prophecy. It becomes what ever you imagine it to be. Okay that's your assignment. Make your boss your #1 Customer. Are you gonna do that? I know you are...you're much too smart to be doing anything less than that.

Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

REMEMBER...Customer Passion! Some Doctors DON'T! One poorly ineffective Saint Charles Doctor!

2006-12-31T11:26:00.000-06:00

Hi there in today's previous post you read about "REMEMBER Customer Passion! Some Doctors got it!" (If you didn't get to read it you should).

Well this post is a continuation of that one but it's about a Doctor that doesn't got it!

Just the other day I received poor service from a Saint Charles Primary Care Physican. It was reminiscent of some poor service I've received from Doctor's in the medical industry before. Especially those connected with the HMO organization (and I could rant a good day about that whole industries poor understanding of the customer and who pays them to be in business). But it's the first time I experienced it here in the affluent community of Saint Charles, Illinois and that's just the beginning.

So if you're from Stc IL, I hope I don't burst your bubble because there's a Saint Charles Doctor that really needs to clean up his poor customer service mannerisms.

Let this blog serve as a wake up call for any people in private practice that have forgotten why they went into medicine in the first place. Ten years worth of under studying medicine should include a lot of wisdom on how to give great customer service. And I've spoken to many of organizations about providing great customer service if you need a speaker.

While I'm not into tearing down the reputations of Doctors because some of my best friends are Doctors I do believe this lesson will serve as a way for all Saint Charles Doctors to think about the client/employee relationship. Now if you want to improve customer relations in the Medical Industry in Saint Charles and really make it number one follow my A-D prescription below and you'll improve the unhealthy relationships that some doctors have with their customers and that's not all.

So here's the story...
And I'm going to cut to the chase. I go into the Doctors office and it's the first time I've seen this physcian. Of course you know I've completed all the miscellaneous paper work. Yeah that paper work that gives them your history and assures that you will pay if the insurance company doesn't.

I'm waiting for him to come into the room. He enters, sits down and ask me "
Why are you here?". Not a bad start but I always ask my customers "What can I do for you today?" It sounds more personal and it's very soothing to the customers ears. It immediately let's the customer know you're going to do something and it's going to be personally for them.

I explain my eye specialist has had a few meetings with me (at their approval and referral) and for some reason his office won't allow me to see the specialist again until I've seen my primary care physcian (who does not have the expertise to resolve my eye problems).

So he starts off by telling me if I want him as my doctor I need to stop in more regulary so we can build a relationship. But if I'm just coming in for him to be my "paper work guy" to fill out my paper work in order to give me a referral to see another doctor he's not into that kind of client patient relationship.

Problem #1

Poor choice of words on his part, poor approach. He's the Service Provider...I'm the customer, I'm the one paying for the service.

Solution #1

A.) Don't talk too much about how you perceive the customer/company relationship. Avoid telling the customer what kind of relationships you're not into. This comes across harsh and very unprofessional. The customer's not really concerned about your philosophy. They're concerned about whether you have the capability (= know how), the product and the skill sets necessary to take care of their problem. This leads to part B of your solution if you want to be a great service provider and an excellent Customer Passion Evangelist.

B.) The rule in Sales is

"Customers don't care how much you know until they know how much YOU CARE".
In every line of business we're in we're all "Knowledge Workers". Customers will never get to see if you have the knowledge if they feel you don't care about them. The million dollar question is... "Do you care about your customers?", If you do then act like it. If you're not sure then fake it till you make it. If you know for sure you don't like your customers then get out of the business you're in.

C.) Find out "What are the customer NEEDS"? Then fill it.

D.) Finally know your role in the business relationship and understand what your job title means. If you forget in the business relationship that the only reason for a business to be in business is to

"Take CARE of a Customer"

then you're in real trouble! Now if you understand what your job title means and your capable of providing the level of service your title says you should be able to execute then you're on your way...in this case his title was "Primary Care Physician" which translates in the Customer Passion Evangelist Dictionary to mean...

"the number One Physician that CARES".

He's got a great title but he's not in alignment with what his title is communicating. Now if you've got what I've just communicated then you've just increased your customers and your customer retention by 500% regardless of what industry you're in. Thanks for your time...(to be continued)

Your Servant,

Deremiah, *CPE

PS

*CPE = Creating Physician Extraordinaire's

REMEMBER...Customer Passion! Some Doctors got it! (part 1)

2006-12-31T10:40:00.000-06:00

Hey do you remember a couple months back I talked about a "Customer Passionate" Dentist by the name of Dr. John C. Mason. Well he's still doing a great job and I'd hate for you to confuse the next blog with him. As a matter of fact I mentioned Dr. John C. Mason's rare customer passionate approach to customer service in the blog below...

1 Brutally Effective Kickbutt Dentist: Dr. John C. Mason of St. Charles He's "Customer Passionate"

Read It! If you get a chance.

Because I'm going to do a follow-up to this blog to talk about some of his other outstanding qualities. Hopefully he'll give me a personal interview so you can hear why his customers think his service is great!

You know he really stands out in the Saint Charles community among Doctors as a man of great character and more importantly wonderful office etiquette. No! AMAZING office etiquette and Compassion for his customers. If you're not in Illinois but can afford to fly in and meet him it's well worth the trip. Otherwise eat your heart out. The more I deal with Dr. Mason the more I realize how rare his office relations with his customers really are. If you're in Saint Charles and you don't get great denistry treatment come see Dr. Mason. If you don't get Great Service I'll treat you to lunch.

Well I'm just going to flip to the next blog so that you don't confuse today's blog with Dr. Mason. But please read the next one especially if you're a Doctor or a person who see's Doctor's.

Your Servant,

Deremiah

PS
Go read today's blog "One Poorly Ineffective Saint Charles Primary Care Physician" you'll cringe.

BEWARE!! Silent Customers

2006-12-29T19:03:00.000-06:00

In New Years people make all kind of resolutions. Most of them are full of lies and half truths. So save yourself and your customer a new headache. Whatever you're willing to change this year just get on with it. Cut the procrastinating and go do it.

Go on! Don't wait...do it Now! Don't tell anybody...just do it!

While you're headed toward changing some things this year why not consider changing customers. You know the customers that aren't inviting their friends or family to your products. Just give them up! The ones that just seem like they won't tell anybody about what you do just need to move on. They need to go somewhere where somebody can make them happy or you need to do everything you can within your power to revamp how your customer see's your business.

You see there's only 2 types of customers in the world.

1.) The one's you hate and
2.) The ones's you Love.

The one's who spend money on what you do or The ones's who like their money more than they like your product.

The one's you hate are the ones that won't tell anybody about what you do. Those are often the same one's that won't speak a word to anyone about your products or your service.

It seems the one's you like are always letting everybody know about what you're doing annnnn-n-ddd the ones you hate just seem to never tell anyone.

Again, you see there are only 2 types of customers in your community.

1.) The one's with the "Big Mouth's" that tell everybody or
2.) The one's with the "little mouth's" that you can't get a peep out of.

You see it's not good when your customers aren't praising your terrific service. When they're not telling their friends about what you do. It's a crying shame. But if they aren't praising your terrific service maybe there's a reason why. By the way how is your service?

Could you use a few "Tell Everybody Customers"

...How about a few hundred of those?

Yeah Deremiah, where do you order those Passionate Customers from anyway? You've been trying to get a few of those, haven't you?

Somebody asked me if they manufactured those kind of customers at the ---Customer Revival Service--- that's where the old dead beat customers are "Born Again" or somethin'.

No, you can't buy customers to tell lies about your service. You either got it honest or YOU DON'T "Got It"! Well don't worry about that...most companies don't got it.

Their so busy trying to cut budget and pinch pennies to show a profit that they don't have time to Serve a customer. Well it's time for you to stop the artificial profit statements and get on with really GREAT Customer Service.

By the way do you have any Servants? Now if you don't have any "Servants" just cancel the GREAT Customer Service you're hoping to find and you can just settle for the Silent Customer types. Seriously...I hope you don't have any "Silent Customers" because if you do here's the way it sounds when you've got "Silent Customers" buying your product.

(Silence)---------------------------------------------(Silence).

Did you hear that?

Cause I didn't...

but that's how it sounds when your customers are silent. Shhh! (it's like they don't exist).

But here's six Great ways to purge yourself of the "Silent Customer" types.

1.) Fire all "Silent Customers"

2.) Fire all employees that aren't Servant's

3.) Get rid of the rest of your "dead beat" staff members who aren't PASSIONATE about your product or service.

4.) Put a new Ad in your local paper saying

"We're Hiring" but ONLY SERVANTS need to apply.

5.) Recruit some Zealots that are
A.) Crazy about the Customer
B.) Crazy about your products
C.) Crazy about your Service

6.) If you can't get your customers exicited about the product consider getting out of the business.

Remember don't focus on resolutions BEWARE!! Silent Customers.

Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

Confessions of a Customer Passion Evangelist

2006-12-17T14:57:00.000-06:00

Every now and then you've got to come clean. Put it all on the line.

Like a sinner at the altar, you know that G-d knows. So who yeah foolin? Yeah he saw you when you did it. So there's no sense in playin' games. Beatin' round the bush. Today's one of those day's. So will you listen closely? I know you're not G-d but try to act like it. And while I'm spillin' my soul please don't interrupt. Are you ready for this? Thanks for listening.

It's 3:09 pm and I'm sittin here in my chair in front of the computer. Thinking about all the times I forgot to really geniunely listen to my customers. You know with the kinda heart felt listening that's required when you're really paying attention. Can't you see the worst thing you can ever do in Sales (or any business where you've got customers that have the potential to purchase something new or additional) is forget how valuable listening to them really is. Well that's what I forgot to do.

I can't ever remember a customer yet that has been so impressed with what I value that they sign up and buy into what I'm selling immediately. Even the worst customer wants to feel valuable in the eyes of those who are trying to do business with them.

Simply put

"I've sinned!"

By failing to show my client I really cared.

All the customer wanted was a little love. But I must have been too busy thinking about what I needed. So neither one of us got anything out of the experience except for disappointing moment. Hopefully that'll be the last time that Happens. Has this ever happened to you? If it has just repent to your customer and never do it again. I've found most customers have forgiving hearts.

So I'm not going to be long on this post...as a matter of fact this is where it ends. That's all I needed to say...I just wanted to confess. I think I feel a little better now that I've got that off of my chest. Hi Mr. Customer! It's me your Customer Passion Evangelist, Deremiah, *CPE.

Is there anything else I can do for you?

Your Servant, Deremiah, *CPE

PS
True Confessions good for the soul.

THINKING Like Leonardo about Your Customers

2006-09-24T10:21:00.000-05:00

Yeah I'm reading this great book by Michael J. Gelb. It's called "How to Think like Leonardo da Vinci. It's really good. So good that I'd like to share with you some principles from the book. Do you have a minute? So glad you do. Thanks for coming over today. Don't forget to stop by the fridge to get you something wonderful to drink before you read the rest. I'm drinking Mango Ice tea my favorite.

LEONARDO HAD MULTIPLE TALENTS & AMAZING OBJECTIVES...
To begin Leonardo was extremely multi-talented and amazingly objective. In this day and age managing your multiple intelligences is key to your success and especially with your customers. Why? Because your customers are coming from many different backgrounds, cultures, and hemispheres of the earth. Here's a good principle to remember...

"With external differences come internal differences".

BECOME A MAESTRO OF MANAGING DIFFERENCES...
We need to consider how to manage these differences from day to day. Many small business owners and major corporations have the same problem except for in the large corporation it's magnifide. The problem? mastering the ability to manage differences. This becomes crucial to the survival of any organization that's focused on building customer relationships. People from different backgrounds think differently about why they trade and do business.

FIND COMMON GROUND IN ORDER TO HAVE UNCOMMON CUSTOMER RELATIONSHIPS...
Most people lose site of finding the common ground with in their customer relationships and find it much easier to notice external differences. Leonardo saw these differences as an expression of the nature of a thing. The part that makes us unique. So be sensitive to these differences but let them lead you to the areas where you have common ground with your customers and clients. That's where you really want to begin establishing the foundation of your relationships. Managing your customer relationships towards finding common ground is the true North part that incompasses good feelings in an uncommon setting. The more you understand your customers differences and build your products and services around that...the more you will anchor the relationship and the more you will have common ground.

NO FOLLOWSHIP WITHOUT FELLOWSHIP...
If your customers are not following you around excited like Leonardo's apprentices (wondering what they're going to see you do next) then you're not creating enough excitement in the fellowship. Fellowshipping with your customers and clients should be exciting and is a great way of spending quality time with them. Often times people fail in the area of customer relationships by trying to get a customer to buy what they're selling. As if all the focus is on the products and services. But real Customer Passion Evangelist include the customer in the communication even when having dialogue about the product.

LEONARDO DIGS DEEPER AND ASK THE OBVIOUS QUESTION...WHY?
So why not find out why a customer is searching for what you have to offer? What really is at the root of why your customer is searching for a solution? When you take the time to find this out and dewell with the customer on the ideas that have lead them to you they will appreciate the relationship at a much deeper level. It's like feelings of love...the deeper they are the more wonderful we feel and the more connected we are in oneness. Your customer should feel the love and feel connected. When there's deep meaningful fellowship you naturally get followship and everybody wants their customers in a position of following them around like Leonardo's apprentices. Plus wouldn't you enjoy having dialogue with them in a more meaningful conversation that says I'm concerned about you? Sure you would. So think like Leonardo and you will have customers eating out of your hand and loving it.

Is there anything else I can do for you?

Your Servant,

Deremiah, *CPE

Protect your customers and improve customer relationships by changing your attitude filter every 12,000 smiles!

2006-08-15T17:02:00.000-05:00

CHECK YOUR ATTITUDE FILTER...

Is your attitude filter past its intended life? If you're not sure you might want to get your annual check up before your attitude filter wears out. Yes, damaging attitudes have been known to enter into many of your Customer Relationships causing you to lose valuable friendships and strong geniune client relationships. This causes increased Customer wear and tear like nothing you've ever seen. But most people ignore this and tend not to wake up before it's too late.

Now most of your companies employees are unaware of the attitudes they possess when they're in the presence of their customers. Or maybe I should say they're just not aware of the attitudes that possess them. Often times we're controlled by our attitudes when our attitudes should be controlled by us.

DON'T GET *BAC GET CONTROL OF YOUR ATTITUDE FILTER...
Remember in order to be extremely successful we all need "Attitude Filters". And those filters can only hold a limited amount of *BAC...Bad Attitude Contaminants before they become so filled that there is potential for negative attitudes to seep through and bypass the filter seal on your mouth releasing poisonus words into the atmosphere. *BAC is an ancronym I've created that tells us exactly what happens when we have Bad Attitude Contaminants...our customers get *BAC (back), afraid of what's about to develop in the customer relationship. When this occurs contaminated attitudes can enter the heart of your relationship and cause severe damage. This is dangerous and becomese very important for you to get *BAC out of your life.

CHANGE YOUR FILTER EVERY 12,000 SMILES :-)
The ingestion of *BAC into your customer relationships occurs through their ears. When ingestion of negative attitudes happens there is scientific proof that the customers leave in droves without ever notifing the company. That's right they never come back. And all this occurs because you didn't change your attitude filter every 12,000 Smiles.

THE VALUE OF SMILES...YOU'VE GOT INFLUENCE...
The first indication you might notice when your attitude filter becomes clogged is a reduction in the use of facial muscles that cause you to smile. The human smile :-) is the first line of resistence against all negative attitudes. My mentor Brian Tracy says "your outer world is a reflection of your inner world". So when your smiles per hour decrease on the outside that's just a reflection. But that reflection is communicating something to the outside world that something with in you is down :-( and not working properly. But don't worry...this can be instantly corrected if you immediatley go to a mirror and cause your outer world to project what you want your inner world to reflect. Just smile at yourself. Yeah I know it sounds silly but smile anyway! For quicker and more longer lasting but more powerful results just smile at someone else. Again don't wait just do it.

If you began to immediately notice a decrease in your *SPH...Smiles Per Hour then doing what I told you above will increase and accelerate you back to rapid recovery. So if you're not smiling when you're with your customers "That's the first clue" that your negative attitude inhibitors aren't firing. The only way to overcome this decrease in performance is to boost your inner spirits. Additionally you need to remember your attitude filter restricts Relationship-Flow (this is the ability of your customers to flow smoothly in a relationship with you.)

DEVELOP YOUR "R-FLOW"...
Most people invest all of their time and energy into developing cash-flow. But the quickest way to increase ALL opportunity in your life including cash-flow and business opportunities is to develop your Relationship-Flow. Relationship-Flow is the newest wave of the mellinium. When your attitude filter is working properly you will see an increase and expansion in your relationship-flow. The number of customers you attract and increase on an annual basis will soon began to soar into the Thousands and eventually the Tens of Thousands. That is why the experts at *CPE recommend changing your attitude filter every 12,000 smiles. It just pays to do it!

Is there anything I can do for you?

Your Servant, Deremiah, *CPE (Customer Passion Evangelist)

1 Brutally Effective Kickbutt Dentist: Dr. John C. Mason of St. Charles He's "Customer Passionate"

2006-06-09T19:28:00.000-05:00

First off, for the next several months I'm going to be sharing with you secrets from my "Customer Passionate" series. This will include highlights and even real up close and personal interviews with experts ...women and men who are really "Customer Passionate" toward the client.

Dr. John C. Mason = "Customer Passionate"

Today we'll highlight none other than Dr. John C. Mason of St. Charles. He's an amazing Dentist who really reveres his customers and you can tell with every smile. While there are some Dr.'s in the dental and medical field who have great manners with their customers there are many who could definitely learn so much more from Dr. Mason. Dentist like him are very rare.

You see he has great patience and tenderness to go beyond normal expectations. You know the kind of experience you normally don't receive in the dentist chair. I know this first hand since I've seen him in action. And even when he works you can see the gentleness in the way he communicates with his patients.

You can tell that he loves his work.

All the way down to the way he handles procedures like giving shots and going over X-rays or problem areas. You never sense that he focuses on you as a dollar sign even though you know they'll be money exchanging at the end of the transaction. But I've also seen Dr. Mason work with his most financially challenged patients in a way that brings dignity and integrity to the process. In the end you walk away feeling endeared and respected. I could say so much more about Dr. Mason but you don't have all day so I'll let it end here. Thanks so much for the opportunity.

Your Servant,

Deremiah, *CPE

TARGET Misses the Bullseye but their Customer Got IT!

2006-04-07T20:20:00.000-05:00

Have you ever been in search of batteries? Then all of a sudden you became overwhelmed. So many different types. So many different brands. I thought this is crazy. Don't get me wrong more is better! But more is also a lot MORE confusing. I learned from sales more choices doesn't always make your customer more happy to buy. Just the direct opposite. Most of the time it just creates more internal confussion. Has that been your experience too?

Well today as I was becoming even more confused over what batteries to choose. Should I buy Alkaline? Or should I buy Nickel batteries? Would the Lithium batteries be what I need? Or would the slick little, neat little, silver & green batteries that are rechargeable work better for me? Yeah those were the Nickel Metal Hydride batteries. I'd pay close to $3.00 more for the rechargeable battery kit with 4 batteries included. I'm thinking... would the 4 batteries be far more worth it to me than to buy batteries I'll end up throwing away?

As the many brands, types, colors and designs were swimming in my head as I squatted in the store crouched in front of the battery display case, a young teenager asked me "Are you finding everything okay?" I told him no! What's the difference between all these batteries and why should I choose the NMH batteries over the throw away Alkaline? He stood there explaining to me the differences and why he felt that my best choice would be the Lithium rechargeable batteries. Well after searching for another five minutes we did not find any! Only the NMH batteries were there.

Then he and I began to talk a whole bunch about computer related things when out of the blue a man walked up to him and said "were about to leave now". This older man was actually his father. Now I'm really blowed away because all the time a young kid has been taking care of me as if he were a TARGET clerk. He said I love the challenge of learning anything about technical information.

So the next time you're confused about your next purchase don't get frustrated or even thrown off guard. Just pray for a guardian angel in the form of a technically intellectual young kid who knows more about providing great customer service than the workers in the store. Well TARGET missed the bullseye today but their customer got it!

Coretta Scott King a real Customer Servant. A Real woman of Influence!

2006-01-31T13:16:00.000-06:00

When I think of Coretta Scott King I think what a great woman! You see she devoted so much of her life to her husband, her children but at the same time she brought such wonderful new meaning to the word service. She was wise, patient and willing to serve the world. Besides that she was a Great Customer Servant.

What do I mean by that? I mean her devotion to others is more than self sacrificing...It was what every employee for every corporation should strive to maintain. The heart of her work rest in what all companies should reveal to every customer they have the power to influence. Great service is not hidden but like a beacon it pours forth across cultures and civilizations.

And Coretta Scott King was an amazing influencer. A wonderful light for other women and children but also for men. She was a lighthouse for corporations who have lost the passion to continously repeatedly provide consistent service. She will be greatly missed and I believe she was a real Customer Servant.

Simultaneously mastering the ability to be a great servant of the world and at the same time a great servant of hundereds of small communities everywhere. Mrs. Coretta Scott King gave up her own hopes and dreams to remain committed to the dream of a King.

Your Servant,

Deremiah, *CPE

Seth Godin serves Customers by repenting...What?

2006-01-13T10:56:00.000-06:00

Seth Godin is a pretty interesting guy in that he serves his customers passionately even to the point of repenting. You heard me right. Great Customer Passion Evangelist do repent. His input on the state of marketing and his concepts at least from his blog are very interesting. I spent a few minutes reading a number of his post today and was quite impressed to find him admitting he was wrong about the "Windy City" (Chicago) not being so Windy (see January 11, 2006 Seth Godin . Well I was so glad to see him do a turn about with this remark.

THE WINDY CITY IS WINDY
Not only does he admit his error but he also linked you to the website that corrects the earlier position he took on his blog. I'm so glad he did because I know first hand that the Windy City is windy. First because I lived right off of Chicago's lake front community. For nearly a decade I racked up a large number of miles jogging on the lake and if you think Chicago isn't Windy you need to try this!

I'm not sure where Seth is from but I challenge him to come to Chicago and run off the lake for one year and he'll learn first hand why they named Chicago the Windy City. As children we even gave the invisible force of blazing wind a nick-name...we called it "The Hulk".

THE SIGN OF A GREAT CUSTOMER SERVANT IS Repentance...ADMITTING THEY'RE WRONG
Seth shows a wonderful character trait in how he admits to making this error about the Windy City. He very gracefully bows out, apologizes and creates another post.

The moral of this story is customers Love knowing you're human, you make mistakes but most of all you're so down to earth that you're willing to repent and move on. The quicker you admit you're wrong the quicker the customer will forgive you. I hope you have a great day!

Your Servant, Deremiah, *CPE

SOMETHING For NOTHING

2005-12-30T12:43:00.000-06:00

No not MY customers... yeah your customers!

They got their can of "Get it FREE propellent" yesterday.

When was the last time someone gave you someting for nothing. Oh hold on I just got this email for 117 Christmas internet gifts for FREE...(well they did get my email address) You're Guilty!

More times than not at restaurants, hotels, local banks, schools, grocery stores and no matter what business you run you're vulnerable to customers who want something for nothing. Some customers have a "If I can get it for Free It's got to be for me" attitude. Internet marketing reaks with the "Get it Free propellent" they feed to customers. Just spray here and "Get it free". Oh you still haven't got your can.

Well in Brian Tracy (a great customer) has written a new book that might give you more insight than you can imagine on what motivates your customers. And you won't find his book under the Self help for customers section either. But you can purchase it and NO it's not for FREE... Go check it out at amazon.com and read my review too.

THE CUSTOMERS PERSPECTIVE COUNTS.
Although it's not for Free ( yeah I got mine for free but I didn't ask Brian to send it to me for free. He's just a great Godfather...what can I sa-a--ay ) Anyway you will find some valuable insight on what motivatates all people regardless of culture, race, religion or political party (lol). All ideas in something for nothing are not focused on the negative although it is geared to observing the neutral characteristics that we each employe to work for us or against us. This is where this information is invaluable to your understanding as you dig deeper into looking at life from the customers perspective. Oh you don't do that...you just try to sell your stuff. I hope not.

Hope you enjoy it!

Your Servant, Deremiah, *CPE (Customer Passion Evangelist)

Why Not Love Your Customer?

2005-11-29T15:27:00.001-06:00

One of the biggest problems we run into as Corporate Leaders, CEO's, President's, Customer Service Managers, and staff employees is that we fail to love the customer.

The only true service is that of a servant. Archibishop Desmond Tutu, once said "The Leader is the Servant". And isn't that all our customers are truly looking for. Yes! Your customer and my customer are just looking for the opportunity to be lead, to be served and to be loved.

For argument sake let's say Desmond Tutu is right. Than your failure to truly be a leader in your industry is clearly due to the fact that your customers are not having an encounter with a world leader when they arrive at your company to be served. Well how might you change that? How will you establish new plans for better improvements in your organization? I've got a great solution.

Why not love your customer?

What's holding you back from delivering to your customer the one true commodity that can't be bottled and put in a package for sale?

What is it that stops you, me and everyone else from unleashing the dyanmic UNFORGETTABLE SERVANT SERVICE that all of our customers are dying to receive? Well we're just lacking the desire to give our customer a loving relationship that expresses the one universal quality everyone needs.

My mentor and God Father Brian Tracy, talks about the importance of Relationships in Chapter 7 of his book, Creating Your Own Future. In that chapter he talks about the 6th Principle---"Relationships Are Essential". He says that "The Law of Relationships explains one of the most critical success factors of all. It says, relationships are essential; the more people who know you and think of you in a positive way, the more opportunities you will have to achieve your goals."

I believe that Brian would agree with me when I say that all relationships are created out of love. So if you truly want your business to grow vibrantly and spread far you've got to love your customer. So why not love your customer?

The New CHASE Me Away Customer Service

2005-11-22T16:54:00.000-06:00

The other day while entering my #1 bank I noticed that the old banking sign had been Chased away by the NEW & improved logos, labels and shirts. I thought another force it down my throat banking merger. It really looked impressive and in the lingo of some of my marketing friends it was sexy, primal, and emotionally provocative.

But isn't that what all advertising is supposed to do? Make us feel something on the inside. Who needs a pretty airbrushed face with a Rembrandt (teeth whitened) close up smile and that Chase you away bad breath service. I sure don't, you sure don't and the world sure won't stand for it.

Now if they could only put a few million into training tellers on how to treat people they might make a huge transaction and open a few hundred thousand new accounts. But it's not really about customer retention anymore. As a matter of fact it's not even about customer expansion.

It's only about "hey Sponge Bob, how can we replace the few hundred customers we lost last week, so that it doesn't really look like our customers are migrating?". "Well don't worry Patrick, we have a few new customers just coming through the door and since they don't know how bad our service is we'll make a few hundred off of them before they catch on and leave for good. How does that sound?"

Well I guess if you can't give them good service why not just give them slick posters and bright lights...Oh yeah! And don't forget the suckers in the basket. Must be a freudian metaphor. Banks giving away suckers. They say there's a sucker born every minute. Or maybe the suckers to remind you that their service sucks. Either way somethings wrong with that picture.

I do not speak as one who lacks experience in the banking industry.

Past Employment: Harris Bank & Bankers Life & Casualty Insurance Company.

In my day I've seen great service and then I've seen the other kind of service. But it's time for the Banking industry to get back to the basics. Serving your customers with PASSION is making one heck of a come back. And it's time the banks did more than borrow the peoples money, over charge the customer for errors and then pay them almost nothing in interest for using their money. But I guess if we keep on sucking their suckers we'll eventually be up for the "All Day Sucker" Award.

I guess thinking I was going to be engaged by a teller who would make me remember her unforgettable service was a mistake. I was Chased away by bad Customer Service...again.

Being a Customer Passion Evangelist is not easy. On a day to day basis you see so many companies transacting millions and sometime billions of dollars through key customer relationships almost by accident. Well if you're going to be working with generating that kind of money you might as well focus on serving the customer so that you get automatic business (I'll talk about that in a future issue).

No time to train your tellers? Don't worry! Soon your customers will be flocking to Citibank, Harris Bank and all the other huge banking organizations to try their service. And if they get the kind of service I got the other day they've Chased away another customer that has relationship leverage.

The best relationships in the B 2 C industry will be those who leave a deep mark on the hearts of their clients or shall I say a deep impression in the souls of their customers.

Well when I walked away the other day I walked away wondering...can major banks who dominate the market place still afford to leave their workers untrained on how to deliver "Unforgettable Service"? Sure they can.

They even can afford to CHASE a few away. Maybe I should write the president and tell him about the CHASE me away customer service I got or maybe I should see it as an opportunity to help the president improve service? One things for sure they won't CHASE me away with bad Customer Service anymore.

A great management guru named Peter Drucker once said, "the purpose of a business is to CREATE a customer".

A great Customer Passion Evangelist named Deremiah, *CPE, interpreted this to mean "Don't CHASE your customers away"

* "The purpose of a business is to create a customer." Peter Drucker 11/19/09 - 11/11/05

2005-11-11T19:34:00.000-06:00

The above quote came from a man who knew better than most the purpose of business and how that knowledge integrates with Customer Relationships. With out the creation of customers there is no business. Drucker also stood flat footed and expressed his views about everything from management to Wall Street.

No one said it better than Peter Drucker... "The purpose of a business is to create a customer" and I firmly agree.

Peter Drucker was one of the world's foremost thinkers. His concepts were thought provoking and his insight was keen. And although Peter Drucker is dead he still speaks. Please take the time now to read about this impressive man.

http://www.cgu.edu/pages/3764.asp

http://www.cgu.edu/pages/3782.asp

http://www.usatoday.com/money/workplace/2005-11-11-drucker_x.htm?csp=23&RM_Exclude=aol

Give Your Customers A Front Seat...In honor of a Great Woman - Rosa Parks

2005-11-03T14:36:00.000-06:00

Rosa Parks is an amazing woman.

Her life reflects the grace and power of why customers should take a stand. She is a type of customer that refuses to sit in the back of the bus when she's paid to sit in the front and could anyone blame her.

If you paid the same fair as all the other customers wouldn't you want to have the same great experience? Well Rosa Parks experienced a classic example of what happens when we forget that the customer is King.

Now a whole nation entrenched in bad customer service had to take a back seat. You see the customer refused to sit in the back of the bus after a long hard day at work and who would blame her. She walks past the front row seats which are designated "Whites Only" and sits in the middle of the bus. She knows that if the front seats get full and whites enter the bus she will have to give up her seat and sit in the back.

One things for sure Rosa Parks knew that all customers should be treated with dignity and respect. But she was arrested and treated worse than someone who did not pay, as if she had snuck on the back of the bus. But that's not what she was trying to do. Rosa Parks just wanted the bus driver to leave her alone and allow the customer to sit where she freely wanted to sit.

The bus driver should have been thinking (we love to see our customers smile). He should have said "Mrs. Parks welcome aboard today! You look a little tired. So why don't you just have a seat near the front so you don't have to walk so far when it's time for you to get off. And here's a bottle of water".

But can you believe it was against the law for Blacks to sit in the middle section seats if all the "White Only" seats were taken in the front? The only seats they could sit in with out having to get up were the seats in the back of the bus.

Well if there is a front seat available for your customer never give them a back seat...unless they ask for the seat in the back. And never make laws or policies that will eventually treat customers unfairly.

That day Rosa Parks only wanted to experience Great Customer Service and a wonderful ride as she looked out the window. But that was far from what she received that day. When she refused to sit in the back and chose a seat near the front of the bus, she was removed by police.

Can you imagine paying the same fare as everyone who got on the bus that day and then being verbally disrespected by the bus driver? Well I can't imagine for the life of me how humiliated Mrs. Parks must have felt that day. And it wasn't the first time that the bus driver barked out orders to his customer to move. but I'm so glad she said enough of this bad customer service I'm not going to the back of the bus today. In honor of Rosa Parks I'd like to say we all have a lot to learn from the life of this ordinary but extraordinary woman.

Yesterday Mrs. Parks casually slipped into a place in history and today she grasped the attention of the entire world. And her life story is a customer service lesson in why it's important to "Serve The Customer With Passion".

So the moral of the lesson is the next time you're thinking of fussing at your customer and then asking them to take a seat in the back... wise up and "Give the Customer a front seat".

PS
to learn more about this extraordinary woman take a peek at these links.

http://teacher.scholastic.com/rosa/

http://www.cnn.com/2005/US/10/28/parks.capitol.ap/

http://www.cnn.com/2005/US/10/31/rosa.parks.ap/

http://www.cnn.com/2005/US/10/30/rosa.parks.ap/

"TOP Secret" Customer Service

2005-10-30T18:56:00.000-06:00

Well if you haven't heard of "Top Secret" Customer Service chances are you're not performing it. What's even worse you're losing customers and you don't even know it. There's nothing more dissappointing than having customers and losing them.

I don't know how you feel but when I'm losing customers because of something I'm not doing that's not a good thing. But everyday hundreds of customers walk out and never come back. Yes they leave what seems to be great companies to go to their competitors for one simple reason.

Now it's really up to you to consider if their leaving your company...the one organization you believe is performing "Knock Out" Customer Service on a daily basis. Well before you close the book on whether customers are leaving your organization for this one small customer failure consider this. Does the company I work for perform "Top Secret" Customer Service?

My mentor and friend Brian Tracy would be the first to tell you that taking care of your customer should be the primary focus of your business.

So what is "Top Secret" Customer Service? And how can you tell you're missing it? Well I'll answer both of those questions for you but first let me tell you this. I had more than a few jobs where customer service was not a priority of the company. I'm not saying that it wasn't important. I'm just saying that it really wasn't at the top of the priority list for some of the companies I worked for. Especially for those companies who had business just chasing them all the way to the front door of their company.

"Top Secret" Customer Service is simply this. The T-O-P in "Top Secret" is an acronym that means...Teams Overcoming Problems...that's "Top Secret" Customer Service.

Whenever your company focuses on taking care of your customer from a Team work approach that's "Top Secret" Customer Service. That's the surprise hidden element in your customer service that only well oiled corporations perform consistently and continously like clock work.

All the other companies wish they had what your organization has. And that keeps your customers returning over and over again without question for the rest of their lives. Most organizations perform their duties as a project in other words requiring the assistance of others with in their corporate body. Small businesses do this same thing almost hourly through out the day using partnerships with outside vendors. These relationships are the teams that make businesses run and repeat purchases occur systematically and repetitiously.

This is the "Top Secret" Customer Service you need to activate with in your organization. If you already have a team approach to doing business this is the customer service you need to inspect daily beause if it's not "Inspected" it's not "Expected". Thanks for your time and I wish you the best Customer Service ever.

Your Servant,

Deremiah, *CPE

PS
If your Team is not overcoming problems than you can bet your companies losing valuable clients that could grow your business exponentially

Six Keys To Creating "HAPPY CUSTOMERS"

2005-08-17T19:08:00.000-05:00

1) EVERY GREAT BUSINESS IS BUILT ONE TRANSACTION AT A TIME...

Now if you have one customer you can build a great business. Do you have at least one customer?

We're they "Happy" with the service you performed?... I mean happy enough to tell others?

If they weren't then it's time for you to tweak your business until you get "Happy Customers". People buy emotionally and then logically talk themselves into why the transaction makes sense.

2) MAKE CUSTOMERS FEEL "UM..UM... GOOD"

If you make your customers feel good while they're --Caught Up--- in the buying experience guess what? Like Arnold Schwarzenegger, They'll be back! We love to come back to what feels good.

If your customers refuse to come back, Guess What? They're not feeling good. You need to make them feel good. And I've got 29 customer secrets that make them feel "Um..Um...Good.

3) CUSTOMERS JUSTIFY THEIR PURCHASES...

In other words were moved by what we want and we justify our purchases. So your mission in life (IF you want to have a successful business is to "MAKE YOUR CUSTOMERS FEEL GOOD" about the transaction and they'll automatically justify their purchases.

4) EVERY TRANSACTION MUST BE UNFORGETTABLE...

Make each and every single transaction with your customers an UN-forgettable experience. Can you do that? Because if you can't do that...business isn't for you. Every time your customer finishes the purchasing transaction they should be walking away from the experience feeling Great about it.

5) THE KEY TO BUILDING BUSINESS IS "HAPPY CUSTOMERS"...

Okay let's imagine you did have one "Happy Customer". Were they satisfied as all get out about the work you did? If they were...You can grow your business as BIG as you want. Just by repeating a similar experience with every customer you have.

6) ASK FOR REFERRALS ALL THE TIME...

(If you're not doing this you're "Working Too Hard" for your money)

You Can't forget to ask every "Happy Customer" for a referral. Completely, emotionally satisfied customers, LOVE to give referrals.

Now don't be afraid to ask them. And ask your customers over and over again. They love telling others about how you made them feel-so-good. Some people love to you about things they know you're not experiencing.

So recruit your customers. They love that feeling...the feeling that YOU need them.

Well that's the six keys to creating "Happy Customers". Use it or lose it...it's made me wealthy and I mean in ways that surpass the money I've been paid.

Is there anything else I can do for you?

Your Servant, Deremiah, *CPE (Customer Passion Evangelist) www.deremiahcpe.com

C-reating P-assionate E-xperiences

Do Customer Care Centers...Care?

2005-07-26T19:47:00.000-05:00

It appears that my marketing expert friends at Marketinprofs.com are truly concerned about Customer Care Centers. They're less concerned about whether the customer service representative has an accent or speaks with American overtones. One thing they have decided upon is that regardless of whether the customer care center is located state side or overseas the most important factor is not location...but it's true customer service. You can observe some of the answers given at this link if you'd like to look into this well discussed topic (look here) http://www.marketingprofs.com/ea/qst_question.asp?qstID=8835 .

FAST Resolutions Save Customers

2005-07-14T12:52:00.000-05:00

In an imperfect world you're bound to dissappoint a customer. Well honestly speaking you might dissapoint a customer or two or maybe even three...(dozen) or so if you're not careful. But I'm going to share with you real quickly from a statistic I read why it's important for you to resolve your customers problems as quickly as you can.

PASS IT ON......(Q-u-i-c-k-l-y NOW)
Pass this information on as quickly as you can to all your staff members but in particularly your Customer Care, Customer Service and CRM's. The quicker you get this information to them the better for you and here's why it makes a huge difference to get the information to them quickly.

REASON #1 IS GOOD
One good reason why it’s important for you to resolve your customer’s problem is…
50-74% of customers who complain about your bad service will do business with you again if only you resolve the problem.

BUT REASON # 2 IS BETTER...(DO IT NOW...Q-U-I-K)
The second but most important reason why it’s important for you to resolve your customer’s problems quickly is…
95% of those customers (the ones who complain about your companies bad service) will immediately do business with your company again if only you resolve the problem quickly.

So get to goin' and resolve that problem right now and do it fast.

Boss I Shrunk The Customer's (Don't you do this)

2005-06-26T23:38:00.000-05:00

"Boss I Shrunk The Customer's" is the new Nightmare sequel for corporations who are losing customers because of a few mad CRM's who are trying to artificially expand your customer base without truly developing relationships with your clients. Here are two ways you can shrink the customers.

1.) Blindly applying a technological solution to every one of your customer issues and thinking that's the end all cure to all of your customer relationship problems. You've seen phone companies kill more customers than they could ever imagine when they put a huge automated phone service technology to managing their customers.

The End Result: Customer Migration...Causing people to get lost in the maze of the phone abyss until you frustrate the customer to death is one sure fired way to communicate to your boss that you've shrunk the customers.

2.) Attempting to grow your customer base exponentially without putting in the time, the genuine, and the sincere effort to grow your customer relationships one client at a time.

The End Result: Customers lose hope in the opportunity that maybe someday they would really find what it means to get uniquely diverse service from your organization. Creating hope is one of the only ways to avoid shrinking the customers.

If you can think of other ways you've seen companies shrink the customer let us know.

THINK ABOUT THIS...THE THIRD TIME WAS NOT A CHARM

2005-06-22T20:24:00.000-05:00

Are you an employer or manager and is it your responsibility to over see the workers who are supposed to be part of your *CCT, Customer Care Team? As a manager or supervisor do you ever wonder how your employees really treat your customers? If you've never given this any thought think about it again.

CALL YOUR OWN COMPANY TO TEST THE CLIMATE OF YOUR WORKERS...
is a very important part of really seeing how your company does business. As a matter of fact hire some people, call into your own business or maybe even have a friend call into your company and determine what level of service your employees are giving your customers. Is it a charm or is it a harm?

Some companies just back off without ever reviewing an employees working relationship with it's customers...that's a mistake. Your customers are the life blood and partner of your organization. Being a CRM may not be enough to take you to the next level with your clients but being a *CPE (Customer Passion Evangelist) will allow you to evangelize every single customer with the passion they deserve.

Is The Third Time A CHARM or Was It A HARM!
We all have heard how the third time is supposed to be a charm. Well today for me and a few of my fellow tax paying citizens the third time was not a charm. Often times dealing with representatives of a company can be an ugly experience. Those who are supposed to be front line employees should know better and understand how they should treat their companies customers. The companies customers belong to the company not to the employee of the company but sometimes workers who are employed by the company forget who the customers belong to.

IGNORANCE IS UNFORGIVING...
Although the company gives their employees the authority to deal with their clients they often forget to check the level of service being dealt out. But your lack of knowledge does not bring your customers back from the dead or a harmful experience. It's the companies responsibility to examine using first hand practical direct observation techniques.

Make monthly, weekly, & daily check-ups a thing your company does often.

It's amazing to me how much more money a company could be earning if they truly had employees who were into serving the customer with passion. But sometimes that's not what you get when you meet these frontline workers. Sometimes you get what we got today...a whole lot of grief, bad attitudes and to make matters worse we even paid them for it.

So when you think the third time is supposed to be a charm think about this: Have I called into my company this week or even once this month to test the value of our service? Have I examined first hand how my customers are helping me gain or lose money? Is the third time a charm for my customers or was it a harm to my customers? Think about this!

New & Improved Repel-O-Customers

2005-06-12T18:03:00.000-05:00

Have you ever wondered how your employees get rid of customers faster than your lead department can get them in?

Well you no longer have to worry or pull your hair out trying to figure out how they make all of your prospects or the existing customers you've been trying to retain for a life time instantly dissappear. Because getting rid of customers has never been easier with New & Improved Repel-O-Customers! That's right. Repel-O-Customers, is the quick and easy way to turn customers off faster than an ugly website.

Repel-O-Customers
Gives instant protection against customers your CEO has been trying to keep. It's the easiest most logical way to protect your company from revenue sharing customers who want to do business with you! Repel-O-Customers is powerful, effective and may keep your clients away for a life time.

Here's what you get!

1.) Customer Test Kit:
tells you what the customers needs
are. --Instruction Booklet lists customers
preferences, interest and tells you how
much "nasty attitude" to mix in to
your customer care center in order to
get rid of customers faster.

2.) Customer Repellant:
all ingredients come in dry 100% salty
form so that you can "tailor" your entire
customer service departments salty
attitude to effectively destroy your most
happiest customer. The new customer
repellant can arrive at your office, restaurant,
or store today in pre-mixed containers. It's
also available for your Sales, Marketing and
even your Financial department's needs.

Money-Back Guarantee:
on all your Salty Customers who insist on staying.
Repel-O-Customers is 100% guaranteed or
we will refund your customers back to you.
(please include $500 postage for shipping your clients.)

Orders under $10,000 add $150 postage for shipping.

Have You Ever Thought "I Need More Customers" ?

2005-05-20T13:44:00.000-05:00

Sure you have!

If you're an actively involved business person, entrepreneur, manager or CEO you've probably asked yourself this question a few hundred times. But at some particular point you've got to start doing something about it. So what can you do when you need more customers?

BLOOM WHERE YOU'RE PLANTED...
Well one of the first things that I recommend my clients do is take a survey of what you already have. Often times we fail to bloom where we're planted. We generally look at the grass on the other side that really isn't any greener than ours and think..."it sure would be a lot better if I had so in so's customers". A Jewish friend of mine told me a story about a guy in the Torah named Moses who when he was caught between a rock and a hard place was instructed to use what he had in his hand. Moses had a rod...so what do you have?

What current customers do you have that you've failed to provide unforgettable, inspirational service to? What would happen if you would maximize the customer relationships of all of the existing customers you currently have? I mean if you really went out of your way to invest some time into going the extra, extra mile for all of your existing customers. I know what would happen and so do you my friend.

So when you find yourself thinking you need more customers do the following:

Bloom where you're planted and take a survey of every customer you have and ask yourself the deep, deep questions that only you can answer...Have you left your customer asking "Where is the love"?

When was the last time I made customer contact?
Did I investigate to find out if everything was going well?
Does my customer feel like they've been left abandoned?
Am I serving them by successfully taking care of all unresolved issues?

If you've done all of the above you're probably not asking yourself "where are the customers"? You're probably asking deeper questions like "Hey Sally when are we going to get in those new hires to take care of all the new customers we're getting"?

"Customer Passion Evangelism" Is Here!

2005-05-14T20:09:00.000-05:00

The first thing I remember learning in Sales as a Security Consultant with an AMERITECH company called SecurityLink From Ameritech was that "Nothing happens until a sale is made".

THE TRUTH IS "NOTHING HAPPENS UNTIL YOU HAVE A CUSTOMER"...
Well I started my sales career long before I got to AMERITECH when I was a little kid and I'll never forget it. My cousins and I were walking the downtown streets of Chicago with their shoe shine boxes in their hands. They had been hoping for the opportunity to get some interested business man to let them shine their shoes that day. It had been a long day and many hours had passed but no one had not made one single shoe shine. Then out of the blue a customer arised almost causing a fight among the cousins for who was going to shine this customers shoes. That's where I first learned how valuable a customer is and that nothing truly happens until you have a customer. It was'nt until I was at SecurityLink that I learned that a potential customer who has not paid for your product or service is just a "Prospect". But the scuffle over the customer was where I first saw what real fierce competition looked like. So we decided that one cousin would shine one shoe and one cousin would shine the other (this was the beginning of me seeing clearly the principle of how a win-win-win situation works to the best interest of everyone involved). So since I was way too little to shine shoes they allowed me to judge. I did such a great job that the customer gave me a tip because he agreed with me that the shoe I picked was actually the one that was shined the best. This is where I began to appreciate the value of evangelizing the customer with passion.

A SALE NEVER HAPPENS UNTIL A CUSTOMER MEETS A PASSIONATE SERVANT (*CPE)
In the above true story from my life you can see that the customer met two very passionate servants who were willing (almost to the point of fighting) to meet the customers needs. The way it looked that day with my cousins is the same way it looks today in a world where everyone is battling for the customers business. The competition is eager and searching like vultures, waiting to swoop down on the customer and force their service or product upon them. And this is why every customer needs guidance from a passionate Servant (*CPE) who is willing to educate them on why they should choose one competitor over the other. I was the evangelist who was anointed by the customer that day to educate them on the quality of the service that would meet their needs.

All great service to customers must come from a Servant, *CPE whose only desire is to undeniably meet every expectation of the customer in a clear, consistent and concise manner. Your clients deserve your very best and you should be prepared to deliver what the client needs when they are confused by hungry competitors. This is where you get the opportunity to set a clear distinct advantage. Evangelize your customer with passion today.

Introduction: *CPE's Love Customers

2005-05-08T20:26:00.000-05:00

YOUR PURPOSE FOR READING THE DEEP THOUGHTS OF *CPE
Learning how to take care of your customers or clients is a daily step by step process that requires hundreds of tedious hours of effort that most of the time nobody else sees, recognizes or even appreciates. When everyone else is looking at your customer with $ dollar signs $ in their eyes you're looking for a new tid bit or a golden nugget that gives you the edge and the opportunity to master serving your customer with "PASSION". And that's the only reason why you should be checking into the deep thoughts of a *CPE, (Customer Passion Evangelist).

Hello my name is Deremiah, *CPE and I am your *Customer Passion Evangelist.

As a top marketer on http://www.marketingprofs.com/ my customers have questions and I share solutions, insights and answers that meet their needs. This is done with the utmost professionalism as I solve my clients most deep introspective, challenging customer service/business and marketing problems.

I have offered answers to over 409 questions coming from a host of corporate managers, executives, consultants and business owners as far as the UK, Canada, Australia, Africa, Germany, Italy and a whole host of other countries world-wide. As a result of their vote, success and the peace of mind that they have gained from my ideas those executives, start-up business owners and corporate managers have ranked me 16th out of thousands of experts who provide cutting edge solutions world-wide.

I have also developed articles one of which will be featured in Nightingale Conants, Advantedge magazine in their July/August issue online. You will also be able to pick this magazine up at BORDERS BOOKS or Barnes & Nobles. If you would like to know more than you ever imagined about who I am please feel free to visit my website at http://www.byderemiah.com/ .

LEADING CORPORATIONS KNOW HOW TO SERVE...
Today more than any other time in history the development of customer service is at an all time high as technology expands the opportunity for the creation of new products. In my research of customer service I have discovered that true customer service has less to do with us creating a program for service but everything and more to do with how your customer wants you to be there servant. Not acknowledging this can lead to failure. How most companies miss this in exchange for trying to sell more of a great product or service is definitely beyond me.

As technology makes it easier for the playing field to be level it's not only about your product it truly is about "Your Servant". Some of the top companies in the world have found it much more easier to reach their sales goals when they first identify and then meet the specific needs of each and every customer.

IF YOU WANT TO BE A GREAT LEADER BE A SERVANT...
I've worked with successful CEO's, Presidents, Professors, Principles and Pastors of churches and they all regardless of personal philosophies, race, culture, location or religion value that the greatest leaders are the greatest servants.

EVANGELIZE YOUR CUSTOMER'S...WITH PASSION
The only real way to increase, expand and multiply the name of your organization is to present to every customer the single most undeniable opportunity that they could ever receive from you and that is the blessing of you becoming their "Customer Passion Evangelist". Over the next few weeks, months and years we are going to get down to the core of Customer Passion Evangelisim. Put another way we are going to get down to "the heart" of identifing exactly what Evangelizing your customer with PASSION is and how we can do it more better, while consistently satisfying our customers longer and more systematically than anyone else in the world has ever seen it done before. We will also take a deeper look into...

*Customer Passion Evangelism
*Being a Customer Servant
*Serving Customers with Passion
*What a real Servant does
*Developing the "Servant Mentality" for Customers
*Serving your way to the Top
*Why the new and improved "Customer Servant" is more valuble than the old traditional customer service representative.

I really appreciate you allowing me to offer you the additional *RGB, Revenue Generating Benefits that I provide to all of my customers and thanks so much for letting me be your Servant.